Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Hi,Well I have entered an endless doom loop. Impossible to escape. My secondary email is locked out, and it is impossible to reset password.Could someone for VM please help.Many ThanksJohn
In London N1. Is this a general issue which will get fixed without me having to do anything or something specific I have to sort out.
My wife can receive emails but can not send them. This has only started happening recently. The error message is:Task '*****@ntlworld.com - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the email address in your account pr...
Hi,I've had my blueyonder email address for over 20 years.I have broadband with virgin.If I try to access webmail or virgin media account I get error message that email address is not valid.Worse, Microsoft tells me that email doesn't exist! And won'...
Thursday I couldn’t send emails from iPad or iPhone,still receiving email's, error message (The sender address was invalid) so rebooted all equipment including the router have left it couple of days but still the same problem. Oddly I can fully acces...
Hi, I have been away on holiday for 2 weeks - on return my Outlook Express is fine on receive but any outgoing mail fails and stays in outbox. The error message says VM401 etc. Would appreciate some advice and maybe VM engineer help. Thanks Howard [R...
I have had Virgin email for > 15 years without being a broadband customer. When this was highlighted as a problem a few years back, I tried to sign up to Virgin broadband, but it isn't available in my area. My virgin account is now closed, so I can n...
hi I have seen threads for this and changed my passowrd etc I cannot send emails only receive them - the error message is The server response was: Authentication Required (VM401) I have unticked the automatic and tried to put in the password which i...
HiI have spent a very frustrating number of hours attempting to add my blueyonder.co.uk account to my gmail on my android phone. I have a virgin media app password and have used that to start the process. (1) the server comes up automatically as just...
This seems to be a recurring theme for many.Today I have no access and get the above message when I try webmail. I have tried to follow the confusing process to re set my mailbox by changing passwords and email addresses but am getting nowhere.Intere...
