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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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  • 8 replies
  • 7 kudos

Deceased - no refund

Have contacted Virgin across all media, email (multiple), forum (multiple), letter and get no resolution. They have my deceased mother's money and have not issued a refund despite many assurances a cheque would be sent...15 weeks later, no cheque, no...

Mark3683 by Tuning in
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  • 1 replies
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Offensive email

I have received a very offensive and threatening message which "appears" to have come from my email account but has not.  Has anyone else experienced this?

Unable to set up virgin.net email in iPhone mail app

Hello all,I have 2 phones (android and iPhone). my @virgin.net email suddenly stopped working in iPhone, using the Apple mail App. I have done everything under the sun (updated IOS, deleted and created the account several times, rebooted the phone se...

Resetting blueyonder.co.uk password

I have a blueyonder.co.uk email address where I need to reset the password due to security concerns. I have tried to reset it via the virgin media web site and also by calling technical support. When I use the online password reset feature it goes to...

Existing long term email password

Hi I have an existing long term virginmedia email address. I can access it on my Samsung phone. I can no longer access it on my Samsung tablet or my laptop (via Outlook)as I can't remember the password. How can I reset just the email password so that...

Resolved! locked out of ntlworld email

Hi, my ntlworld email stopped working in outlook so I started using the Virgin web view but now that has locked me out saying there is a security issue. I have tried following the guidance on resolving the issue but the instructions do not match the ...

Email addrssss and trying to change passwordsq

Hi my daughter had trouble signing into her ntlworld email address on a new device, I forgot my password and with my daughters email address all that happened was not being able to change the password and it changed the email address to my Gmail acco...

SMTP EMail not sending

I have been using a virgin media email account to send emails from Outlook (desktop) using smtp for a family domain email account (emails download to a pst file). All has worked for years but stopped a couple of weeks ago. On send you get a failure s...