Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
I have a similar issue - cannot reset password (cannot remember it) and now cannot get emails on new phone
Hi,My elderly mother has been using her Virgin.Net email account for years and only just now is unable to access it. It now says within outlook that it requires IMAP password and will not allow webmail access either, password details saying incorrect...
How do I resolve it?
Hi,when composing an email to myself to check that it was still working after a change I noticed that there were many entries in my address book from the first part of my id followed by a string of numbers and letters and the domain comcast.net. Ther...
Hi,I have several old ntlworld.com email accounts which are no longer used however one got hacked recently and appears to be being used by the hacker. I would like to simply have these accounts deleted please - is someone able to contact me to sort t...
Hi, my old email account [MOD EDIT: Removed] has been hacked. I can't log in anymore with the password that has been working for years. I have imap set up on the Thunderbird client which was successfully logging in and until today. Recent phishing...
Rang the help line explained problem after 30 minutes getting nowhere the matter has been referred up the line for resolution and warned this might take 2 - 5 days!! Confidence in Virgin is at an all time low I wrote to them 3 months ago with a form...
For more than four years when I try and log onto emails I see the followingThis is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore.If you have an existing Virgin Media Mail account ...
getting the following message Task 'Synchronizing subscribed folders for [MOD EDIT: Personal details].' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for [MOD EDIT: Personal details]. Error: Cannot connect to the server...
Someone has been sending me emails from a Gmail account but I haven't been receiving them. Yesterday he got this message from mail delivery. I assume my virgin media is rejecting the emails. Or is his Gmail account problem. He isn't sending spam.
