Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
I have been locked out of email for 8 days, have spoken, every day ,to someone who makes me go through all sort of hoops and then tells me they have raised a ticket ....... today they have told me someone will get back to me in 7 to 10 working days ....
Need help please as VM staff useless on phone. I can see all of my email subfolders in webmail and all new emails come into my inbox on my phone. However, when I file them on my phone, they do not appear in my subfolders on my phone, only the subfo...
What a nightmare we are having, my wife's email suddenly stopped during last week, we contacted VM and had to go to WhatsApp to see a reply. This took us to where we had already been, we phoned and eventually got through and the person told us they r...
Virgin member for more than 25 years. Still am, albeit through virgin business now, due to my house not having virgin in the area at the time of buying my house. (Later installed in my area)Tried to log on a few days ago and it asked for my password?...
Hi, I am no longer a customer of virgin media but still have a blueyonder email account that has been hacked. They are accessing my accounts and changing passwords. They have obviously changed the password of my blueyonder email account as I cant g...
Hi, blueyonder email inbox not updating, any ideas?Thanks
I've had my ntl world email address for about 25 years. This week Microsoft have asked me to verify the account now I need to reset the password but I'm unable to do this without a VM account. What help is available to resolve this please?
I have had my Virgin email account hacked. They somehow found out my password.I reset the password but now that doesn't work. It won't let me reset the password again.I need to close down this email urgently as the hacker is using my email address ...
Just went to retrieve an email and it seems I have a lot missing from my accountSeems every email from 03/12/2022 - 11/11/2023 is missing. I have looked both on my phone and the webs email server.Can you retrieve these for me and let me know why the...
