For all Virgin Media Mail questions.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Resolved! Email Hacked

My email has been hacked. The hacker has sent me an email from my own email address. I can no longer sign into my account on line as my email is not accepted - although my emails are still coming through on my phone and laptop. Please can ...

Anonymous by Not applicable
  • 9 replies
  • 0 kudos

Need Blueyonder email account deleted

Hi, My account has been compromised I'm no longer a virgin customer but would like to delete this email account. Please help. Thanks     [MOD EDIT: Post split to create own thread]

r8smv by Joining in
  • 1 replies
  • 0 kudos

Delayed Emails issue - Investigating

Hello, We're aware that some of you may be experiencing delayed emails via webmail. We've notified our Technical Team who are currently looking into it and we hope to get it resolved as quickly as we can. Update - 14/05/2024 This is now resolved. If ...

ModTeam by Moderator
  • 0 replies
  • 2 kudos

Resolved! Unable to sign into virgin account

I believe others have or having the same problem not being able to sign into their account. I'm also going round in circles. trying to reset password. I got through to a real person and spent nearly an hour trying sought it out. sending me emails tha...

Emails sent to me rejected

I am a local Neighbourhood Watch (NHW) (Neighbourhood Alert now) Co-ordinator.  Yesterday, 30 April my status as 'co-ordinator' was cancelled. After asking why I was told my email provider (blueyonder platform) had been rejecting alert messages sent ...

ianjayne by Rising star
  • 8 replies
  • 0 kudos

Unable to reset my email password

I've tried several times to reset my password ensuring all rules are met even using trusted secure passwords and it keeps stating it can't register my password?

Knightd by Joining in
  • 4 replies
  • 0 kudos

Virgin Media account hacked

Hi, my virgin media account has been hacked and I can't change the password. I have lost access to my email linked to this (an ntlworld account) as well and my facebook account has been taken over via this and all my contacts are getting requests for...

Misty7 by Joining in
  • 1 replies
  • 0 kudos