Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Since maintenance work was done on the ntlworld site on 30th June 2023, I have been unable to respond to e-mails or compose new ones. Three long phone calls to Virgin Media in July have been a waste of time as nothing has changed. I have been told t...
Hi, I am hoping someone can help me.I was recently locked out of my blueyonder account. After changing my account details i.e. you now have to use a gmail address to access your blueyonder account, I can now view my emails view VM site on my PC brow...
Last September (2022) I moved house and cancelled my virgin account. I was told my 2 ntlworld email addresses would remain active for 90 days to help me transition to a new email provider. That was 12 months ago and they are still active and are now...
Hi,At the business I work for we have just migrated our customer auth and account services to Azure B2C however after some complaints from customers and a test with my own personal virginmedia email address I have found that Email verification code e...
For the last week I havent been able to access my Emails using Virgin medias webmail. I sign into my virgin media and there is no option to goto mailbox. Ive tried using mail.virginmedia.com as well and I just get connection error.I can still access ...
Whilst on holiday (and not using any email facilities) I received a message that my email was locked.I phoned VM upon my return and eventually received a phone call where I was told I needed to set up a third party email client to log into My Virgin ...
Several weeks ago all six of my secondary email accounts were messed up by Virgin Media (in the name of increasing security, if I recall ... how ironic!). They became inaccessible and unusable. I simply CANNOT use them. None of the folders (inbox, Se...
I have an additional @ntlworld.com account which hasn't been used for some time and for which the password has been forgotten, but I would like to regain access to it if possible.If I log into the main Virgin Media account and click to "Manage other ...
My Mum has had her virginmedia account hacked, (its a @blueyonder address if that makes any difference). They have deleted all her emails and all her contacts and are send scam emails to her contacts asking them to buy gift cards. I tried to reset he...
Just like another of your members, I’ve just accidentally deleted my wife's email account whilst on My Virgin Media. She has a blueyonder account. How can I restore her account?
