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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 76 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Resolved! Unable to compose, reply, forward or delete emails

Since maintenance work was done on the ntlworld site on 30th June 2023, I have been unable to respond to e-mails or compose new ones.  Three long phone calls to Virgin Media in July have been a waste of time as nothing has changed. I have been told t...

SFB1 by Joining in
  • 2 replies
  • 0 kudos

Resolved! Add email account to PC

Hi, I am hoping someone can help me.I was recently locked out of my blueyonder account.  After changing my account details i.e. you now have to use a gmail address to access your blueyonder account, I can now view my emails view VM site on my PC brow...

Email locked

Whilst on holiday (and not using any email facilities) I received a message that my email was locked.I phoned VM upon my return and eventually received a phone call where I was told I needed to set up a third party email client to log into My Virgin ...

rnbw by Joining in
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  • 0 kudos

I NEED HELP! I'm getting ABSOLUTELY NOWHERE with my complaint

Several weeks ago all six of my secondary email accounts were messed up by Virgin Media (in the name of increasing security, if I recall ... how ironic!). They became inaccessible and unusable. I simply CANNOT use them. None of the folders (inbox, Se...

k10 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Recovering an additional email address

I have an additional account which hasn't been used for some time and for which the password has been forgotten, but I would like to regain access to it if possible.If I log into the main Virgin Media account and click to "Manage other ...

andshrew by Joining in
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My Mums VirginMedia email account has been hacked.

My Mum has had her virginmedia account hacked, (its a @blueyonder address if that makes any difference). They have deleted all her emails and all her contacts and are send scam emails to her contacts asking them to buy gift cards. I tried to reset he...

Restoring a deleted email account

Just like another of your members, I’ve just accidentally deleted my wife's email account whilst on My Virgin Media. She has a blueyonder account. How can I restore her account?