Forum Discussion

Diane4060's avatar
Diane4060
Joining in
23 days ago

Red Light on hub 3

Hi I've had a solid Red light on my hub 3 for just over 24 hours. I checked the cables and run a diagnostic check and the temperature is normal. I've also done a pinhole reset, can anyone help please?

Help
Hub3
red light
router
WIFI

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    23 days ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      20 days ago

      Thanks for joining us on PM Diane4060 and providing the information so we can book in an engineer visit to replace the Router.

      Please let us know how it goes. 

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    21 days ago

    Hi Diane4060 

    Thanks for posting and welcome back to the community. I'll send you a PM now to assist further.