Recent Content
Are my Power Levels OK?
My power levels are starting to look a little on the chilly side (-5 to -9 dBmv). This is also with a powered booster. Are there any issues in the BN area. Last time I checked (which was a while ago) they were always around the -1 mark. I only checked because some sites are taking longer than usual to load. TIASix year old PC upgrade
My PC was long over due an upgrade, hadn't even changed the thermal paste every two years as you're supposed to, so it must have slowed down or run hotter over time. I was running a Asus crosshair VII Hero Motherboard with an AMD 2700x 8 core 16 thread CPU and 16GB of 3200Mhz DDR4 RAM I seen on Amazon that the AMD 5950x 16 core 32 threads CPU was on offer for under £300, so decided to upgrade along with 64GB of CL16 DDR4 3200Mhz RAM (CL16 works out OK as it is a multiple of the base clock) It now runs over 3800 Mhz with peaks up to 4500 Mhz, I have a Corsair AIO watercooler so that does the job, TEMPS not exceeding 72c on test with all 32 threads running flat out. I originally included a 850W gold PSU in my build, to allow for upgrades later and had some Artic thermal paste from a previous PC The Upgrade cost £406, so that will have to do for another lot of years. It's amazing how fast the PC now runs. Sticking with Windows 10 for now
Issues speaking to Customer services
Can anyone help me? I have attempted to call 03454541111 and 08000643777 to arrange a 3 day payment promise. I have been able to do this in the past - however i am not getting any option to speak to someone and loop takes me straight to automated payment line with no options. The chat is not visible on my app. My services are currently restricted and I desperately need to come up with a solution. I have been with VM for 12 years. I have spent many hours on this and becoming extremely frustrated. Are there any other ways to speak to someone in virgin media about this?Left VM, paid off final bill but still shown with active account
I was loyal to VM for 20 years but after poor service and ever increasing bills I left them. I got a final bill on 04/08/2025 and they took the amount shown on that bill by direct debit on 18/08/2025. However, if I log into "MyVirgin Media" I get conflicting information depending which area I access. https://ebill2.virginmedia.com/ebill3/bill-overview.xhtml says "We didn't receive a payment for your last bill. Your outstanding balance is now due" https://www.virginmedia.com/myvmo2/home says "Latest Bill" and says it has been paid. https://www.virginmedia.com/support/help/billing-and-payment/my-virgin-media/billing says "your last bill " has been paid, but "Your Final bill" will be collected on your payment date. Two are said to have been paid and one is said to be awaiting payment on due date. Why can't VM just have a single page where it shows the final bill paid in full which it was. I have cancelled my direct debit but I worry they will still try and take more money off me given how inept their systems appear to be.
my Virgin Media account email is a very old Plusnet email
Hi - I have a the same problem as my Virgin Media account email is a very old Plusnet email address which is defunct (I have spoken to Plusnet to confirm). I have had 2 tickets raised and have spoken to at least 6 VM advisors about the issue and all they say is 'wait a few days'. It has been over 6 weeks since the problem started - I cannot access my account or login to Sky on any device. I have run out of ideas. This issue has arisen due to the 'merger' with O2Internet repeatedly dropping off.
I live in Chesterfield in Derbyshire. I've been working from home all day with no issues what so ever. The second I sit down at my PC at night, my internet starts cutting out. So since 7pm, my internet has been cutting off every other minute. Tried resetting the router, no change. Checked the app, says I have "intermittent issues in the area, come back in 24hours". Anyone got any suggestions?Cannot access email via webmail and MyVMO2
Hi, I have been unable to access my virgin.net email since Monday 21st July. I am unable to access webmail on laptop but am able to on phone. Since that Monday, I was forced to login in and link account to VM O2 ID. All seemed to go smoothly after linking and verifying via 3rd party email. After this I was unable to log onto VM to manage account and it keeps going into loop when trying to log onto email via 'Sign into My VIrgin Media' and URL shows below error : https://www.virginmedia.com/myvmo2/home?error=server_error before being redirected to: https://www.virginmedia.com/myvmo2 I called customer service and told they see same error and will log a ticket and will try to address in 3-6 working days which seems ridiculous as agent said other customers were having a similar issue. I have tried to log in via Incognito web browser and another laptop so cannot be cookies or cache issue. Any advise or help would be appreciated as like others this is my main email for majority of utilities and other important accounts and contacts. I have had my virgin.net since ntlworld managed them on their platform over 20+ years ? No one from VM support has contacted me still. What is going on ? Can anyone help ?Ordering WiFi pod not simple
I am having no coverage of WiFi in part of my house. You can't physically run a speed test in that area as it can't connect. There is absolutely no way to order a WiFi pod booster through the app or online store as I believe you need to show a low connection speed on the app during test. If I can't even connect how is it possible to order one? It should be a simple process of adding booster to your package surely?
