Recent Content
VM 360 box problems
On Saturday 14th Sept we tried to upgrade our V6 box to the VM 360. It seemed to work fine, except for the BBCi and ITVX, when we got blank screens (tried it several times). We made sure the HDMI cables etc were secure, and the TV set to HDMI Following instructions online we tried the following: rebooting the box - this resulted in not being able to access anything on the TV at all, completely blank screens forced reboot: we tried turning off the box and tv, and turning on whilst simultaneously pressing the minus and power buttons on the V6/360 box. Some download button appeared on tv but then resorted back to the Welcome page. the box itself keeps making whirring noises though. we cannot access anything on the TV whatsoever. tried again this morning without any success So now we are without a TV. Please help!
Hub 5 Activation
I've recently purchased a Hub 5 from a popular auction site as VM wouldn't upgrade me from my current Hub 4. When the Hub 5 is connected, the configuration page displays an "Internet access denied" status. I called the VM activation line on 08009539500 and supplied the serial number and MAC address, and was told the activation was scheduled for the 19th between 8:00 and 12:00. Is this genuine, or did the support agent fob me off? I've tried all the usual restarting/resetting the Hub 5, and my Hub 4 still works fine.Schrödinger's Retention Offer
Long story short: We signed up to VM in March (new FTTP rollout). Installed April. No issues. Gig1. Visit today from Youfibre rep offering us a good deal and to pay off our VM early termination fee. Happy to take their deal - symmetric speeds, price difference negligible, bonus of a static IP. VM emails to say "we're sorry you're thinking of leaving, before you do, check out our exclusive offer for you". Would be silly not to at least see what the offer was, right? Try to click the link. Nothing. The link is dead. Note: tried on different devices and browsers. Definitely a dead link in the retention email. Decide to speak to retentions to see if they can advise. Nope, no offer. Why VM? Why waste peoples time with an "exclusive offer" which doesn't actually exist?!Tv 360 keeps freezing going to a blank screen after upgrade
Hi, I received my new remotes to upgrade my two v6 to 360 boxes this morning everything seems to have gone well but the downstairs box which is connected by WiFi has frozen and gone to a blank screen and restarted it self at least 5 times since the upgrade. How to I fix this? I haven’t used the upstairs box since the upgrade today so not sure if it’s also playing up. Not a great start I just knew there was gonna be an issue disappointing. edit: The light on the front box doesn’t look white when up close it looks more orange. The light on the box upstairs is fully white.Upload speed addon not provisioned
Hi, I recently renewed my contract. The Virgin Media app shows my package as Full Fibre 1000×1000, but my actual speeds are 1000 down / ~110 up. Before renewal I had 1000×1000 working perfectly fine, and nothing has changed on my end in terms of hardware or setup. This looks like a provisioning mismatch — my account profile has updated, but the Hub hasn’t pulled the new config. Phone support keeps insisting on sending an engineer, but that isn’t necessary. What I actually need is for the provisioning/faults team to send a config refresh / re-hit to my Hub 5x so it downloads the correct upload profile from the OLT. Could someone here please help with that? Thanks!Problems with forum
I have had problems accessing the forum over the last two days; I find myself now able to access posts. My ID stated that I "didn't exist", nor could I access anything on the forum. I went surfing the forum in circles, Under the settings section there are 12 different IP addresses (some internal beginning with 10, others with 81, 82 and one 193). This leads me to think (ask) of the following: has the forum been hacked? is there a data breach? have I done something wrong or posted stuff that is objectionable? (as mentioned elsewhere) a bug with CloudFlare (as I get the occasional 502 bad gateway error)? is it bugs or errors in the forum software? is it a Windows problem? am I being stupid? all/none of the above. If it were bugs or errors in the software, I presume they have now been fixed as I can now make posts again. Any comments, help etc are welcome. Cheers.Auto-compensation - preempting issues
Hi guys, My Virgin service is finally due to go live this Thursday, thankfully. In the run up to it I have put together what I think the compensation and final bill 'credit' should be. Putting this here as I know it can take a couple days for VM staff to see the posts. I have 102 days from install go live date (in home appointment), which they didn't turn up to do my inhome appointment, it later got postponed (it was postponed after I got in touch to ask where they were, it had gone past the 1pm end slot, I never got any message to say it, it was me prompting them to tell me what's happened). The second appointment also got missed. This time I got a message to say it was missed and will get the missed appointment compensation, which is never got for the first. I also have the £80 joining credit. I work it out as my total amount of credit, including the joining credit as £778.86. Am i actually eligible for this? I know the terms are muddied in the water to try make it difficult to claim. Workings are as below: Original join offer: £80 Days from install not happening: 7th June 2025 102 days from planned date £6.24 *102 £636.48 Missed appointments 2 £31.19 *2 £62.48 Total: £778.86Faulty pod
I have recently had VM fibre broadband installed with a Hub5x and two pods. Both pods worked fine for a time, but one of them now refuses to connect to the Hub. I have moved this pod to several locations, including in the same room as the Hub. When I restart the pod it goes through the start-up sequence (judging by the lights), but it get stuck on the pulsing white light. The VM Connect app shows both pods, but tells me the faulty one is offline ("We couldn't find your WiFi Pod") The Pod is plugged in and I have positioned it in a place where it should see the Hub. I'd be grateful for any advice as to next steps.
