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Will I ever get my install??
Here's my story so far: July 15th - contract signed and installation booked for August 1st August 1st - No one showed up, no notification. very sorry and rebooked. September 2nd - No one showed up, no notification. very sorry and rebooked. September 16th - Engineer showed up apparently a blockage even though they only did the cables in my road earlier this year. very sorry and rebooked. October 15th - New installation date. contact made on 13th October, Very sorry something about council permits and date moved. October 17th - New installation date. contact made 15th October Very sorry something about council permits and date moved. October 30th - New installation date - maybe it might happen!!! I've kept all evidence and look forward to my compensation. But I really would just like the Broadband installed preferably this year!! getting very fed up with this now........Intermittent WIFI & Poor Communication from VM
Bit of a long one here but just for context, this is a problem that's been going on for a few weeks now. There's been some construction area in Wolverhampton with the roadworks and improving road conditions etc so to be expected there were some notices sent out that there is an outage in the area and that it will be fixed within a few days. A few days pass and then the same message gets sent out (I asked for updates of the outage via text Outage ID: F012035342) that the engineers are on the case and it will take a few more days. This constant recycling of messages keep occurring and I get a little fed up and contact them via live chat as well as landline to just ask for some communication regarding the issue. I am totally reasonable that from time to time, there will be a drop in service and intermittent signals will happen every now and then, it just common sense. But when a fix is scheduled and that date keeps getting pushed back and back without any information regarding why it keeps getting delayed or what the problem is, that's where the annoyance starts to happen. As expected, they just say they there is an outage and that they don't have the information regarding what the issue is but that it is actively being investigated and worked on. So at this point it's just a waiting game, but then one day a text message occurs that the outage will be fixed today (23rd October). I thought this was strange as the latest update was that it will be fixed on the 27th. Anyways, the problem wasn't fixed and I was still having very intermittent connection throughout the day, losing connection to video calls, various apps, getting kicked out of games etc. I complained again to VM and they ensured that the outage was fixed and that an engineer would have to be sent to my home to solve any issues on my end. The engineer arrived today (27th Oct) and basically told us straight away that the issues are to do with a network card on the VM Server side of things and that it's very unlikely that anything is wrong with the household setup. He had a look anyway, and indeed verified that there was nothing wrong on our end and that various different WV postcodes around Wolverhampton that are connected to this problematic network card are all experiencing the same issues and that the engineers keep getting sent out to these houses even though there's nothing wrong on the house end of things. As soon as they randomly updated that the outage would be fixed on the 23rd, I knew something weird was up. I don't know whether its to avoid compensation fees for the intermittent service or if they are trying to paint it as if its something wrong with the customers broadband setup rather than their own, but I thought the accountability and lack of communication from VM is really poor. I contacted them again via live chat and they said they have raised a complaint and that a complaint manager will be in contact with me soon as well as they asked me to raise the issue here on the VM Community so the "Senior Management could have a further look into any area issues", so here I am. Would be interested to see if anyone else in this community is also having these similar issues, especially if you have a WV postcodeImap not working on W11 laptop
My Outlook stopped receiving & sending NTL emails on a W11 laptop, but works on my Android phone. I only found out yesterday that I was meant to be using a app generated 4 word password which I started using. it took about 10 hours for Outlook to recognise the new password this was after clearing the cache & uninstalling & reinstalling Outlook. I changed the password on my phone & Outlook works perfectly. I received 1 email on my laptop since I changed to the new type of password & now it has stopped working again, & sign-in constantly fail You can't download the classic Outlook anymore even though MS have a page to download it. You get instead MS365+Office which needs to be paid for. VM don't know how to fix the problem. Their extended tech dept which you have to pay for have no idea how to fix it. Their solution was just wait. Can anybody help?
Intermittent Service - Persistent Issues in Area
For the last 2-3 weeks we have been suffering a 'problem in your area' with engineers working somewhere for several days. After they reported the problem cleared, I checked for errors and still saw a few sync errors on the hub 3 (in modem mode), and then a couple of broadband service losses and some TV service dropouts on the (parallel) 360 box. I reported these, but the helpdesk could not see anything abnormal over their diagnostics, and tried to up-sell a faster service with a new hub ..for some horrendous extra monthly fee which I declined, asking them instead if we could get the services I have been paying for for 27 years to work properly first. The service has remained 'spotty'. I am seeing many sync errors in the log and hundreds of thousands of downstream post RS errors, tens of thousands of pre RS errors: 27/10/2025 15:42:22 Warning! RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0; 27/10/2025 15:42:8 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0; 27/10/2025 15:41:42 Warning! RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0; 27/10/2025 15:41:42 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0; 27/10/2025 15:41:40 Warning! RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0; 27/10/2025 15:40:27 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0; 27/10/2025 15:40:4 Warning! RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0; 27/10/2025 15:40:3 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0; 27/10/2025 15:39:16 Warning! RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0; 27/10/2025 15:35:39 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0; 27/10/2025 15:35:39 Warning! RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0; 27/10/2025 15:35:38 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0; 27/10/2025 15:28:36 Warning! RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0; 27/10/2025 15:28:26 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0; 27/10/2025 15:27:55 Warning! RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0; 27/10/2025 15:27:53 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0; 27/10/2025 15:27:53 Warning! RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0; 27/10/2025 15:27:52 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0; 27/10/2025 15:27:43 Warning! RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0; 27/10/2025 15:27:43 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0; Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 37.6 31662 223734 2 Locked 38.6 32754 231278 3 Locked 38.9 34055 223029 4 Locked 38.6 53941 312821 5 Locked 38.9 56933 304857 6 Locked 38.6 61628 297815 7 Locked 38.9 70813 285776 8 Locked 38.6 89768 263363 9 Locked 38.9 119563 229546 10 Locked 38.6 158531 185470 11 Locked 38.6 203782 131780 12 Locked 38.9 229576 97192 13 Locked 38.6 242101 72754 14 Locked 38.6 247474 54713 15 Locked 38.6 246829 36767 16 Locked 38.6 237767 16854 17 Locked 38.9 46979 17 18 Locked 38.6 33126 3 19 Locked 40.3 23170 0 There is an engineer on the case, I think, but I'd be grateful for any indication from folks on here as to what is going on, and whether the service is likely to erode further. Many thanks, Nick
Blueyonder emails not being received by BT account
I have an email account with Virgin which I use for emails using @blueyonder.co.uk via EmClient. It generally works fine all the time but I send a lot of emails to a specific address @btinternet.com. Every few months or so the recipient tells me he is not receiving my emails. He has been advised by BT that the issue might be a result of @blueyonder.co.uk being an "old" address. This seems highly unlikely to me because I don't have issues with other recipients, including some with @bt.internet.com addresses. Please can anyone advise on this issue?Moving From VM
Hello Guys, After 19 years from the old days off ntl, i think i have done my life sentences with NTL aka virgin media, now i am out of contract my bill was £97.00 and going to rise to £137.00, it's time to move on,,, My reason for opening this discussion topic? obviously after the 19 years, your email inbox become a personal reminder of how life is and everyone knows you friends and business, all have known me ie business such as PayPal and the many more like them, now i have decided to move away from VM i seriously omg very seriously do not want to lose all my emails going as far back to when NTL were alive and kicking, i have so many contacts in my ntlworld.com email address. The switch from VM to the other provider is current not in effect because the deal was only done a day ago, i was told by a VM agent i have until the 13th of November before i lose all access to my VM account, reason i again i am here wanting your help kinda urgently.. Because i do not want to lose all my emails (How can i retrieve all my emails data)?? to manually go throw all my emails and recovery the senders address to update them individually before the cut of date my account will be terminated will take forever, i do not want to risk this.. So any help in advance please advising me to keep my emails before my account is closed would be very welcomed.. Thanks everyone.. Regards Dark
contract renewal
Anyone manage to get a sensible renewal offer in the 30 days prior to contract end that anywhere matched the "new" customer ones. customer for 20plus years and have just had a 5 month early renew now offer on M250, currently paying what I think is a ridiculous £48.63 and apparently will go up to £57.73, online offer is £56.61/60.41 in Apr26/£64.41 in Apr27 - so its clearly advantages to take your business elsewhere at those prices. New customers on M350 being offered 25.99/29.99 2026/33.99 2027 over 29months that's 500+ cheaper working on my current price. clearly no interest in customer retention nowadays.
