Recent Content
Billing problems
I have had problems with billing since i moved house. You seem to charge what you think you can get away with. You charge me for paper billing every month despite me complaining about this regularly. You have 'corrected' the problem several times and refunded me the charge, then you charge me again the next month. Now you say I am in arrears, and i think its all because of this paper billing charge. I have 7 months until my contract is up.
still waiting for refund after 4 months
can one of the virgin media reps get back to me please, I've been through the online chat and spoke with about 4 different people and was told the refund would be sent to me, each time after explaining again and again that it wasn't paid to my account, I've provided 2 months of bank statements as requested and have a complaint reference, account number and area code which I can provide, I just need this resolved, it's been over 4 months now
TV 360 faults including Prime TV
Just over a week ago on my Humax TV 360 box I noticed that all the channel logos in the guide had disappeared and it was just text now. I have a secondary box (old Arris DCX960 running TV 360 s/w) and that is fine. Just in case it was something to with the broadband or internal house network connection I switched the boxes over but the Humax still was the same. The other night I wanted to watch something on Prime on the Humax box and both on channel 205 and the app on the box it fails but not with any specific error. I know its not my network or Prime account as the TV that the Humax connects to can watch Prime through its built in app, the Arris DCX960 can watch Prime on both the channel and the app and all mobile devices can watch Prime too. It looks to me like my Humax TV 360 box has gone faulty as all kinds of power resets or differing network connections (the Ethernet in my house has never worked on the Humax box properly as it is always cutting out which doesn't happen on the Arris DCX960) has not changed the faults. Has anyone else experienced this issue?Technician feed back
I missed yesterday's visit but my dad dealt with it he did a grand job in putting it all together and testing it and making sure it was working OK brand néw box fitted to the front of the house néw white box fitted inside where the cable lead comes down technician name faizul I'd number 9 11 93 from JonathanCabinet door open
Hello, I reported open cabinet 40424/114 (What3Words : salad.reveal.fleet) on Friday and received reference number 86278627 via the automated helpline. I have wedged the cabinet door with some cardboard to keep it in place. Can someone assure me this cabinet will be closed as soon as possible, as it a prime target for vandalism and the associated disruption that goes with it. Thanks Mr MContract closed a month ago, VM requesting payment even though I returned broadband kit
Half considering directly contacting the Financial Ombudsman at this point because this is becoming a nightmare. Contacted VM months ago in regards of closing the contract early as we were moving in a place where there was no coverage. I got a suspicious payment from VM about some time later, which was then resolved after I managed to contact someone here on the forum. In the meantime I completed all disconnection practices, returned the broadband kit (and I have proof via email) April rolls in and I still get a direct debit from VM, which I cancel. And now they emailed from a no reply email stating I owe money? Which was already waived? Has anyone else had a situation like this?
