Recent Content
Netflix error - VPN or proxy error
Hi there First post. Had VM for a week now and been watching Netflix each day during that period with no issues Tonight my wife tries to watch a series she's binge watching and the error 'There's a problem. You seem to be using a VPN or proxy. Please turn off any of these services and try again. For more help, visit our Help Centre online'. I do not use a VPN or proxy and never had an issue with Netflix until I moved to VM I've tried exiting the app and also resetting the router but the message is still there. When I open the app on my mobile phone I get the error as well so it's clearly something to do with the Virgin media broadband Checked my IP address and it's the correct one can anyone help here 🙏Equipment return
Hi, Same problem here. I returned the equipment, call them on the phone, went through their official complaint process: nothing! Now my credit score is affected and for someone who never made a late payment in their life it's just unacceptable. I have decided to contact the Guardian as well as Martin Lewis. Thanks to him, O2 who unfairly increased their prices mid contract lost 2 million clients...and finally reacted. The equipment return story is a recurring problem with Virgin Media and people deserve to know. I will also take them to court for harassment and defamation. If you had the same problem, please contact me. We should not let big companies treat us with no respect
Can No Longer watch sky sports on Virgin tv go
I renewed my virgin media account last Thursday 25th September, ever since when I login on the sky sports app via the virgin login section, I log in and then click on watch and then choose to watch live football, it comes up with this box (see attached picture) and when I click 'got it' and when I try and click on to watch live football again, I get the same pop up box, so it doesn't allow me to watch live sky sports channels anymore. I have called Virgin media customer service numerous times and found it as helpful as a chocolate fireguard. Anyone else have this issue?Incorrect Location for my IP
Noticed the other day that my WAN IP had changed. Unfortunately this IP address is associated with VM in Glasgow but I am in Peterborough (322 miles between them). It is a pain as I now have to listen to adverts that are Glasgow orientated, not that I have anything against the Scottish. How long will VM take to update the online database for this IP? Or do I need to request VM to do it?How do I get VM fibre with so many hurdles?
We only have a BT/Openreach copper wire connection which breaks down constantly. No plans for at least a year to put in BT/Openreach fibre. VM is my only option but I can’t sign up online to change provider because my address isn’t on the VM drop down menu/database. As a result I’m invited to fill in a form to express my interest. I’ve done this twice now with no response from VM. I’ve tried the chat which seemed to be getting somewhere when I got a real person to message with. They told me VM fibre wasn’t available at my address and sent a link to a form which crashes the chat (I’ve got that far a few times) so I’ve not been able to even see the firm and have to start all over again. My next door neighbour has VM full fibre into their property and the connection is a few feet away from my building. I’ve checked all the other adjacent properties by starting the VM fibre sign up process online and I’m told VM fibre is available to them. So how the heck do I get to have a sensible conversation to unpick this (admittedly complex) situation with someone at VM who can help move this forwards? I’m trying so hard to become a customer! Any helpful suggestions would be greatly appreciated.Hub 5 Stats and Levels - potential issues?
I’m looking for some advice and, if it warrants, an engineer visit, as my Hub 5 stats suggest an ongoing downstream DOCSIS 3.1 issue. Background I moved into this property about a year ago and brought my Virgin Media service with me from my previous house. During renovation work, my builder offered to run some NX100 coax that I had previously used to extend Sky Q cabling. This was run under the floor and terminated with compression connectors, so I could locate my Hub 5 in an under-stairs cupboard. At the time, I didn’t think much of it. My setup Hub 5 in modem mode OPNsense router with VLAN separation 24 port managed switch Ceiling mounted AP upstairs Over time, I’ve had repeated issues with Sky Stream boxes, including slow channel loading and general instability, which led to multiple replacement boxes. That made me start looking more closely at the Virgin Media connection rather than the Sky hardware. After checking the web and forums, I realised that extending the internal coax like this isn’t officially supported, as Virgin use specific cable and connectors to maintain signal quality and could be the reason for my sky issues. Current cabling layout The Virgin feed into the house is split externally. One leg goes into the living room (this is the run that was extended internally using the NX100 cable). Another leg runs around the front, side, and back of the house, then splits again to feed the two rear bedrooms. To rule out the internal extension, I’ve now moved the Hub 5 upstairs and connected it directly to the original outlet there. I’m using Cat6a throughout the house, so router location isn’t an issue. Since doing this, the connection does feel more stable. This might be placebo, but I’m seeing fewer post RS errors than when the hub was downstairs. That said, the downstream DOCSIS 3.1 channel still appears to be struggling, and upstream power levels are on the high side. Hub details Hub 5 Uptime: ~4.5 days Issue observed The DOCSIS 3.1 downstream OFDM channel is showing extremely high uncorrectable error counts over a relatively short uptime. DOCSIS 3.0 channels look broadly healthy by comparison. Correct me if I'm wrong but from what I understand, this OFDM channel carries most of the traffic on a 500 Mb service, so this would explain intermittent performance issues even when speed tests sometimes look acceptable. I’ve now removed the non-standard internal coax run from the equation, but the error rate suggests there may still be a signal or noise issue either on the external cabling, splitter configuration, or at the cabinet. I’ve pasted my full downstream and upstream stats below. Modem stats 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 515000000 -5.4 38 QAM 256 48 2 139000000 0.6 39 QAM 256 1 3 163000000 0.8 38 QAM 256 4 4 171000000 -2.2 39 QAM 256 5 5 195000000 -3.2 39 QAM 256 8 6 203000000 -2.2 39 QAM 256 9 7 227000000 -2.9 39 QAM 256 12 8 235000000 -3.5 39 QAM 256 13 9 259000000 -3.9 39 QAM 256 16 10 267000000 -3.8 39 QAM 256 17 11 275000000 -3.1 39 QAM 256 18 12 283000000 -3.0 39 QAM 256 19 13 307000000 -3.2 39 QAM 256 22 14 315000000 -3.7 39 QAM 256 23 15 339000000 -4.2 39 QAM 256 26 16 347000000 -3.4 39 QAM 256 27 17 371000000 -3.6 39 QAM 256 30 18 379000000 -4.7 39 QAM 256 31 19 403000000 -5.3 38 QAM 256 34 20 411000000 -5.3 38 QAM 256 35 21 419000000 -4.7 38 QAM 256 36 22 427000000 -5.6 38 QAM 256 37 23 435000000 -5.6 38 QAM 256 38 24 443000000 -4.7 38 QAM 256 39 25 451000000 -5.7 38 QAM 256 40 26 459000000 -5.8 38 QAM 256 41 27 467000000 -5.2 38 QAM 256 42 28 475000000 -5.8 38 QAM 256 43 29 483000000 -5.6 38 QAM 256 44 30 491000000 -5.3 38 QAM 256 45 31 499000000 -5.9 38 QAM 256 46 32 507000000 -6.0 38 QAM 256 47 Channel Locked RxMER Pre RS Errors Post RS Errors 1 Locked 38 152336 216 2 Locked 39 1984722 246752 3 Locked 38 1503549 36867 4 Locked 39 2511397 309765 5 Locked 39 29896 3641 6 Locked 39 13719 1521 7 Locked 39 11052 1702 8 Locked 39 11813 914 9 Locked 39 7555 1156 10 Locked 39 7360 1034 11 Locked 39 9674 862 12 Locked 39 15196 1574 13 Locked 39 21596 2291 14 Locked 39 7633 848 15 Locked 39 2701 219 16 Locked 39 2544 350 17 Locked 39 4043 693 18 Locked 39 5688 240 19 Locked 38 22827 429 20 Locked 38 28284 544 21 Locked 38 34259 279 22 Locked 38 33851 217 23 Locked 38 33658 157 24 Locked 38 40376 430 25 Locked 38 47853 417 26 Locked 38 59408 344 27 Locked 38 72374 159 28 Locked 38 76705 249 29 Locked 38 89224 356 30 Locked 38 92496 342 31 Locked 38 100102 57 32 Locked 38 129376 111 3.1 Downstream channels Channel Width (MHz) FFT Active Subcarriers Modulation First Subcarrier (Hz) 159 94 4K 1840 QAM 4096 1108 Channel Locked RxMER PLC Power (dBmV) Corrected Errors Uncorrectable Errors 159 Locked 0 -11.9 72588512 1870611403 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate Modulation Channel ID 0 49600000 51.3 5120 QAM 64 9 1 43100000 50.0 5120 QAM 64 10 2 36600000 52.0 5120 QAM 64 11 3 30100000 51.0 5120 QAM 64 12 4 23600000 50.3 5120 QAM 64 13 3.1 Upstream channels Channel Width (MHz) Power (dBmV) FFT Modulation 14 10 44.7 2K QAM 256 I’d appreciate someone from Virgin Media taking a look and, if needed, arranging an engineer visit to properly check signal levels, splitters, and the DOCSIS 3.1 downstream path.
