Virgin Media Community

Network Routing Issue

Hi,I believe there is a routing issue with the Virgin network which is preventing me from accessing my work e-mail. I am trying to connect to 'id.nordcloud.com' but the connection times out. This problem only started today and has been working fine f...

Think i might be getting messed around

im not getting anywhere with virgin media customer services and in the last 5 days or so ive been told 4 different things by 4 different people, im not really sure who is right in this situation as it seems no one really knows, i appreciate your time...

External virgin box

Hi,My External box is constantly being kicked and damaged by passers by. (A lot of neighbours have the same issue)This has now resulted in my brown cover been kicked away again and leaving the live wires open to the public. This has also caused issue...

Moving router and TV: house extension

Hi all,We are currently getting a house extension where the old living room is going to be the kitchen and the TV box is now going to be around 15m from the current entry point of the cable.Can I extend the cable under the floor myself or is this som...

slow wifi

im only getting around 30mbps on wifi, I do the test right next to the router.

Resolved! What are you watching now?

I'm off to continue watching Marco Polo.... Now up to season 1 episode 4 on NetFlix

New contract offer not gone through

I have this same issue, any chance you can sort please @Ashleigh_C

Charged for returned equipment

Returned the equipment and received a bill for not returning the equipment, will this be refunded?

I changed my NTL email password but it hasn't changed in Outlook and still works there

Hi so here is the problem I am facing, recently I had a trojan attack on my PC and had my Outlook account compromised, whoever did this gained access to my NTL email address and password, since then I have had numerous emails daily signing me up to a...

Intermittent internet for months now, impossible to get a hold of someone to help

For months now, even on ethernet, packet loss and latency skyrockets to unusable levels, its become more and more frequent. It has happened almost every day for the past week.I've tried to go through VM contact many times, only to receive a generic m...