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Missed Appointment
I was due a visit from an engineer today between 12 and 4, but never heard anything. On checking my letterbox after 5, there was a note to say the engineer had called at 13:20. I have a doorbell that was not rung. I live upstairs, with a door at the top, so I'm unlikely to hear indistinct knocking. I object to being charged £25 when I have been in all day. Plus my intermittent internet is still continuing from at least a month ago. Therefore I require snorher appointment and request that the engineer USES THE DOORBELL. I look forward to hearing from you at your earliest convenience.
Unable to log into my virginmedia account -error IDF-12B
Hello I have been a longterm customer of virginmedia and can say that over the years I have had minimal disruption to my services and ha e only have to call support on a handful of occasions. Two to three weeks ago we began having issues, whereby we could not access any apps this was coupled with a loss of broadband. The broadband issue was quickly sorted. I later found out that there was an issue in our area. As there was an issue locally I left phoning support for about week to see if things would sort themselves out. Unfortunately, they didn't. A week ago I rang support and was told that the issue I was having was " on our side and it would be referred to IT dept". I left it there, however, the issue continued for several days after and now seems to have been sorted. I also reported that I was unable to log into my virginmedia account. This however error remains the case See below screenshot of error Can someone look into this please Many thanks
Won’t extend my contract extend by 1-2 weeks
I have been a VM broadband customer having joined last January as I got a good deal with Volt on my 2 long term O2 phone contract. A year down the line I’m having to leave VM as I have had lots of issues with gadgets and smart devices dropping WiFi connections. When I joined VM in January I was told I could have wifi 7 within months, I was also told that the WiFi 6 modem would support 100 connections, but a year down the line I find I’m stuck on WiFi 6. The issue is that I have loads of smart tv’s, sky boxes, ring cameras, phones, PC’s plus around 12-15 smart plugs this time of year. I had an expert check my setup and I find that WiFi 6 cannot cope with all my appliances despite what I was told when I signed up. A few weeks ago I very sadly took advantage of the ability to leave the contract early without penalty due to the high price increase. Having agreed a termination date with VM I find that due to personal problems I could not switch to a new provider who offers WiFi 7 by the agreed date. I contacted VM to extend my termination by 2-3 weeks and got a flat NO reply. Does anyone know if there is a possibility to extend this date, or even to go onto a pay for a rolling month contract for an extra month and how to get this ?Problems with Hub 5 wifi after installing access point
Hi I have added an access point to my back bedroom as I was having hardly any wifi signal , the house I stay in has all brick walls so I put an access point in my back bedroom ( installed taking an ethernet cat6 from my hub 5 and poe injector) and it seems to be working okay, the problem I am having is when i disable the hub 5 wifi ( which is recommended) and use the network diagnostic check I have these messages after running diagnostics. I have attached images with access point connected and hub 5 wifi enabled. Network Diagnostics with Hub 5 disabled wifi . Hub status when wifi disconnected, any help would be very much appreciated. The access point I installed was the Tp-Link EAP 650 and at present have only connected my Tv in bedroom to it. thanksWhat we're watching now...Continuing
The thread 'what are you watching now' was locked due to it's size and the thread continuing it by the moderator, was amalgamated and also locked.❓ to access the old thread which is now read only Original What are you watching now thread So this is a new thread with a slightly different Tittle.... Continuing.... Planet X appears to be hidden behind the Sun in our Solar System What Made Spartans So Much Better At Fighting INSANE AI Video Generator you can use NOW! I Got Early Access to Suno's New AI Tool - Here's what I Did With It! Udio's New Feature is a Gamechanger for AI Music
A Decision from the Ombudsman
So after months and months from the introduction of the shambolic VM/O2 login which locked me totally out of my account settings for nearly twelve weeks, the Ombudsman has upheld my case, awarding a compensation payment from VM. When you prepare your case you have to fill in the section that asks you what in your view would be a satisfactory agreement to finalise the issue. Whilst the Ombudsman was reflecting on my suggestion of a public execution of a random ten senior managers, VM in the meantime countered with a legal loophole citing some obscure regulation that this was not within the contractual terms and conditions… even for senior VM managers. (Maybe ten was too many?! Perhaps 5 would have been accepted?!) Oh well! (PS … my compensation payment has now all gone to Cats Protection… and for anyone out there with an issue… look to the Ombudsman… It takes time, but it can be done!)
Unable to Log Into MyVirginMedia or VMConnect
Hi, Can anyone assist, I have been unable to access the above APPS for over 8 weeks on any platform. I've contacted support and have a IT ticket opened but every time I make contact they tell me it will be 'sorted' in a couple of days and nothing happens. Any advice would be appriciated. TIAEmail not working for a month - told it can't be fixed
I've been with Virgin for over 25 years and have been pretty happy up until now. My wife and I both have blueyonder email addresses which we have used for that long - and basically everything we do is registered with them. On 14/11 in the morning she got a popup saying her password was wrong and she hasn't been able to check her email since. I left it a day and when it still didn't work spent a few hours on the phone to support - they couldn't do anything and said they would get back to me within 5 days. It's now been over a month and despite wasting hours on the phone and chat multiple times I haven't got anywhere. The last person said it wasn't fixable and that was it, and I could speak to anyone else. A few weeks ago I had 2 calls back when I was busy at work - the second one said because I didn't answer they would close the file. There wasn't a number I could call back and starting again didn't get me anywhere. I raised a complaint on 5/12 hoping someone would get back to me but that hasn't been replied to either. I was told the address exists at one point - but I can't reset the password - when I log in it says it's locked. Is there anything else we can do? This is causing huge amounts of hassle - it's really difficult to change the email address on anything when you can't access the email it's linked to.
