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Resolved! Update your browser!

https://community.virginmedia.com/t5/Digital-life/Why-you-need-to-update-your-Browser/ba-p/3529827 https://www.theregister.com/2021/02/05/chrome_zero_day_update/ A zero day threat has been discovered on Chromium based browsers (Edge, Chrome etc).  Go...

Delayed order

I placed an order online and chose 14th Feb 2024 as my delivery date. I have not yet received a shipping email. I tried calling the customer service number, but I can’t get through as I don’t yet have a virgin media phone or account number, neither o...

Aoife1 by Just joined
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  • 1 replies
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VM Connect forcing Optimisation

Hi, I’ve seen many posts regarding this, but no real solutions. Like everyone else, I need two SSID to distinguish the 2.4 and 5ghz bands.i use the app to turn WiFi off on certain devices at night, but can’t now due to the app asking to optimise. Has...

Superhub 3 Faulty Constant Red LED

Hi i need to be sent a replacement superhub 3 as it has a constant red light at the bottom instead of white which means its overheating acording the the VM website and my internet keeps dropping out and i have to turn the hub off constantly to get it...

Reaver85 by Joining in
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  • 3 replies
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Hub 5 - Periodically losing LAN

Over the last year my wired connection has been failing on the Hub 5.The wired connection will just sit at "unidentified network". No amount of reboots or reconnections will fix it.The only way I have found to resolve this is a factory reset, It then...

Your Virgin Media Mail account is currently unavailable

I'm aware there were issues yesterday and I was unable to access my emails for several hours.I am now getting new emails, but all emails from my inbox (i.e. not in a folder) between yesterday and August 2023 have vanished....Help

cad1 by Just joined
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  • 0 replies
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Virgin Media TV Go registration issues.

I have registered the maximum 5 devices allowed for using the Virgin TV Go app, but every time I try to use the app on any one of these devices I'm informed that I have to delete one of the devices I have registered. This is so frustrating!!!!

Sara1967 by Joining in
  • 42 Views
  • 1 replies
  • 1 kudos

Fluctuating upload speeds!

So as title says, i have had the 1gig package around 2 months now and all was fine.Over the last 2 weeks i have had very bad upload speed, its just seems to fluctuate, on a speed test it will go upto 105mbps but then start to drop like a brick.Im on ...

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Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

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Accessibility and Vulnerability Policy

Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

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