packet loss - wembley
Could a mod check my area for me please? ..progressively bad packet loss. Now its quite bad
Many thanks
Forum Discussion
9 Replies
Have you used the /check-services/ function to check for problems in your area? You can also a run a test on your equipment from there.
If nothing is showing you could also try the automated Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
Thanks for that newapollo.
Tried the link you suggested as well as the service status phone number and sadly says, no issues locally.
Then you need to report it as a fault.
- Vikki_M
Forum Team
Hi skyuser,
Thanks for your post and welcome to our community.
We're sorry to hear about the service issues you've been having.
Thank you for checking the service page, there are no known area issues detected.
Do you have the Hub in Modem mode?
Please pop back to us when you can.
Hi, sorry, was busy over the bank holiday wkend + back to work today...
Thank you for checking.
yes I run it in modem mode connected to my own router/switches. No changes have been made.
seems better now, again, didnt do/touch or change anything, it seems to happen every year or so.. confident it must be something outside the home onwards as the kit is fine.
I usually reset the VM hub back to standard so it does modem+router, but the issue always persists. Just didnt have time to try this step this time
hope that helps! thanks
