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Roythefox's avatar
Roythefox
Joining in
2 days ago

my Virgin Media account email is a very old Plusnet email

Hi - I have a the same problem as my Virgin Media account email is a very old Plusnet email address which is defunct (I have spoken to Plusnet to confirm). I have had 2 tickets raised and have spoken to at least 6 VM advisors about the issue and all they say is 'wait a few days'. It has been over 6 weeks since the problem started - I cannot access my account or login to Sky on any device. I have run out of ideas. This issue has arisen due to the 'merger' with O2

5 Replies

  • Roythefox's avatar
    Roythefox
    Joining in
    20 hours ago

    As i posted elsewhere, I have had the same problem since O2 link up 8 weeks ago. I cannot logon to my account on any device, and cannot access Sky Sports (apart from on TV). My VM account has a redundant Plusnet email address and I have spoken to Plusnet - it is dead so no chance of reading the link messages. I have spoken to at least 6 customer support people and an getting nowhere. 2 technical tickets raised - I keep being told 'wait a few more days'. I may have to cancel the whole package as VM are not resolving this

     

    HELP!!!!!!

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      16 hours ago

      Thanks for reaching out to us Roythefox, and welcome back to our Community Forums!

      Sorry to hear of the issues experienced with the attempts to access your My Virgin Media account, with a now defunct E-Mail address not being accessible to verify.

      Do please check out the envelope in the top right hand corner for a private message from me, and I'll be on hand to offer my assistance.

      Thanks,

      David_Bn

  • Charming's avatar
    Charming
    On our wavelength
    19 hours ago

    Join the club! Still no access since Mon 14th July, it's Day 39 & counting... 

  • Roythefox's avatar
    Roythefox
    Joining in
    13 hours ago

    I have exactly the same issue - I reckon thousands of others are in the same boat. And how are VM dealing with it? They keep saying 'wait a few more days'. Its been 8 weeks now. There is no solution other than to cancel the contract so that I can watch Sky Sports on my devices using another supplier. Incredibly bad customer support from VM

    • Sid_M's avatar
      Sid_M
      Just browsing
      11 hours ago

      I also get the "Wait a few more days" (been some weeks now) but I wonder if there is a silver lining, like if so many people are affected they might be working on a mass fix..