Virgin Media Community

Change Location of Cable Entry

Hi There I’m in real need of moving the entry point of my cable. I have seen that it can be done but have tried to contact Virgin on the phone and live chat but haven’t got through. Is there a specific link for this? I understand the charge and that’...

Is virgin media good for gamers?

Is there anyone here that has good experience with virgin media for fps gaming?I am considering to join virgin media.

How do customers deal with bad Customer Service

We ordered volt package, TV, PHONE, O2 SIM CARD, NETFLIX.T V box installedRouter installedPhone not installedO2 Sim received but can't access 02 account as O2 have incorrect email address. 3 seperate phone calls to O2. Over 5 hours in total. Staff we...

MEGA slow wifi speed

I'm paying for M125 fibre and this is what I am getting speed wise. I've tested the speed numerous times during the evening and each time it is around the same speed, nearly always under 1Mbps.I also do the tests at different times of the days and ne...

Resolved! New Channels.

I've received an email from Virgin telling me that they're giving me 11 extra channels.They also tell me these channels cannot recorded, rewound, or paused.Can I ask why not?The format of the new channels are going to be of little use to me I'm afrai...

Tivo Box switching itself off and on....

Help...!!Tonight my Tivo box has decided to switch itself off...then 'Starting up...' every five minutes!Have looked at Settings/Network....and tried a reboot. Problem persists.Obviously unacceptable.Any suggestions?

No signal in bedroom

Just moved our router into another room downstairs but now my son has no signal at all in his bedroom upstairs (cannot even perform an Ookla speed test). I have been informed by a virgin technician that if speed is below 10mb then that means the hub ...

Virgin TV GO on iPhone 15 Pro Max - "Sorry we can't play this at the moment -1102"

I previously used Virgin TV GO on my iPhone 14, but since upgrading to an iPhone 15 Pro Max, the app will not work. I can't even register the device on my account (there is one available device position and I am able to register other devices/make ch...

Landline is not receiving incoming calls

When I get an incoming call, it rings once, then cuts off. However, I am able to make outgoing calls

How to get rid of full screen ads

When I switch on my set top box (V6) I am presented with a full screen ad for something Virgin wants to promote at me. Some programme it thinks I want to watch or some channel. Basically this is rude and annoying. I can’t seem to find a way to preven...