No Volt benefits

[andrewc-1967]

I have recently a new pay monthly O2 aim that is eligible for volt benefits as I also have 500mb broadband from virgin. It’s been over the 14 days since I started my O2 pay monthly plan and have used the my O2 app but have still not received any of the promised volt benefits ? I have received an email from virgin media stating I am eligible for the volt benefits but nothing has happened! When will I receive my volt benefits?

[Kath_F]

Hi andrewc-1967, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're waiting on receiving your Volt benefits. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_F]

Hi andrewc-1967, 

Thanks for taking the time to stick with me via private message. I'm glad I was able to get things sorted for you. 

If you have any further issues, pop back and let us know. 

Many thanks, 

[andrewc-1967]

Hello kath 

I have just received my gig1 hub and everything is ok but I have decided my hub would be better in my living room and need it relocated.Can you book an engineer to come out to relocate the hub. I understand its £25 for the job.Thank you

[Steven_L]

Thanks for coming back to us andrewc-1967, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

You're very welcome andrewc-1967 and please do let us know, if you have any further issues.

Kind Regards,

Steven_L