on 06-09-2023 21:34
My V6 is daily on a rebooting loop. Only with few rare occasions when it actually starts up only to find a bunch of channels not working, I get error code Q02 .However, most days it’s just on a noisy boot loop.
Can you help us please, tried any self help available already.
Thank you, Gus
on 06-09-2023 22:29
Q02 isn't a TiVo-software error code, W02 is a loss of signal error.
A rebooting box is a faulty box, or it could be coping with a network fault by restarting. Either way - call it into faults, or wait here if you're happy with a 1-2 day response time.
150 from a VM phone or 0345 4541111 for an immediate response.
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on 07-09-2023 03:19
Sorry I meant to type W02, not Q02.
on 09-09-2023 13:12
Hi Guzito 👋
Thanks for posting, and a warm welcome to the Community Forums.
I'm sorry to hear you're having problems with your TV Box being on a continuous loop. I've checked on our side and cna see you spoke with our team, who were able to despatch a Technician to resolve this.
If you do need anything else, please let us know and we'll be happy to assist.
Cheers,