To be announced

[Dearni]

For days now nearly every channel on the TV guide says to be announced!!!! Very annoying.

We also have no on demand/catch up etc.. 

Error code c233. 

[japitts · Accepted solution]

Both these functions use the internet, and on a TiVo that's in-built.

On the front-left of your TiVo are 3 lights, check the one labelled with a heart symbol. I'll guess this is flashing, that means your onboard modem has failed.

If so - report your TiVo faulty either by waiting on this forum a few days, or calling into faults and explaining your heartbeat light is flashing.

The outcome will likely be a tech visit, which will swap your TiVo for a V6. It runs the same software but on a much newer, quicker box - providing you have VM home broadband.

[Dearni]

Thanks for this!! Very helpful.

I do have a light on the Tivo box but it's not a heart, it's 2 arrows in opposite directions and it's on constant, not flashing. 

[japitts]

You've referred to a TiVo but are describing a. V6 - with very different connectivity.

https://www.virginmedia.com/care/tv-fault/which-tv-box 

Is that what you have?

[Dearni]

Oh yes! Apologies. 

[japitts]

A V6 gets its net connection from your home-hub, the symbol you describe suggests that connection has been lost.

How is your V6 connected to your Hub - is it wireless or Ethernet?

Follow Home > Help & Settings > Settings > Network and look for a couple of specifics...

If wireless, the signal strength in the top-right. Regardless of Ethernet or wireless, an IP address in the top-right.

Post back with the results first.

[Dearni]

Signal strength says 100%

IP 192.168.0.11

Last successful connection was 10/03

[roy247]

Try reconnecting to the network by going to Home > Help and Settings > Settings > Network > Connect to the Virgin Media service now.

[Dearni]

Thank you.

It just fails, restart box, try again, fails again. 

[roy247]

Try connecting with an ethernet cable if possible.