Error code

[Helenq26]

Hi does anyone know why  since they've moved the channels around loads of the stations are really pixilated and ive still got quite a few channels saying error code W02

[japitts · Accepted solution]

W02 is a loss-of-signal error, these issues are unrelated to the recent EPG shuffle.

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Sabrina_B]

Hi @Helenq26 👋.

Thanks for reaching out to us. Have you still got ongoing issues with this code? You can run diagnostics here to help get your service back on here 👉 https://virg.in/tverrors.

Please let us know.

Sabrina