Alibi on catchup not working

[Daz24]

Whenever I go on Alibi on catchup I get service temporarily unavailable.

I don't think it's ever worked .

Powering off/on makea no difference.Forcing update makes no difference.

Any suggestions?

[japitts · Accepted solution]

Do OnDemand services from the BBC, ITV & C4 work? This proves your V6's internet connection

Do OnDemand services from C5 or Sky work? This will prove your V6's internet connection & OnDemand service

What is the error code alongside the error message? There should be one.

[Daz24]

Of those you listed only BBC iPlayer is working, ITVx has no content,the others don't play anything.Error code is 669.

YouTube and Pluto work.

I didn't realise the others weren't working also.

Checking service status apparently there's an issue with ITV+1 in my area that will be fixed by 26/3.No mention of onDemand problems 

[Daz24]

I've been in contact with VM and whatever they did has fixed it 🙂

[japitts]

If YouTube & iPlayer work, that proves your V6's internet connection is working and rules out in-home connectivity.

Sounds like this was something account-side.