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Amazon prime app - not playing on boxes

Dawnburke
Joining in

4 weeks ago - last edited 4 weeks ago by Moderator

I have 2 boxes and only one if them won't play amazon prime. Before this I was having issues with the box not loading and have had to unplug power and start it up a few times. Now I am getting a message something went wrong please try again later or to visit amazon help. This is so frustrating.  Can any one help. It seems strange just this one app not working 

 

 

 

[MOD EDIT: Subject title changed for clarity]

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

4 weeks ago

If only one app on one box is affected, a restart is the obvious first thing. Is the error message being generated within the Amazon app itself, or the TV360 interface? Take a photo if you're not sure.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Matthew_ML
Forum Team
Forum Team

3 weeks ago

Hey dDawnburke, thank you for reaching out and I am sorry to hear this.

I have taken a look and I can see you've spoke to the team about this, did they manage to resolve this for you? 

Matt - Forum Team


New around here?

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