In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I need to transfer my old number to my new virgin sim asap but I am unable to create a virgin account (there is a bug that has been reported internally to the IT team where I'm unable to receive emails from virgin, so I cannot sign up and verify my e...
Have an old phone with virgin sim and not sure of the mobile number, want to unlock please. I have the IMEI
Hi I wanted to know if anyone else was having the same issue as me? so last month I changed my virgin contract as my media package changed and I no longer could have an oomph sim. So I went onto a 30day rolling contract. The day my contract rolled ov...
Since the mobile phone issues last Friday 30th June, I can not receive any calls or texts. The calls all say sorry this number is unavailable, and texts just fail. I work for the emergency services and am not getting any urgent texts that I may be n...
So I’m trying to log into my virgin mobile account online, it’s saying it needs to send a verification code to my email to verify however nothing has came through. My email is correct and I’ve checked spam folder. This has been going on for a few day...
We live in a weak mobile signal location. When we moved here I tested all the tower strengths and found Virgin had the strongest signal (my wife was with EE who had the weakest), so joined Virgin.I am being forcibly transferred to O2. Does that mean ...
Received an email yeterday saying I am forcibly being transferred to O2 on July 9th, and how if there are issues O2 will post out a replacement sim card. This is just a few days before i go overseas for 10 days so I wont be here to recieve it if ther...
i was on 4G plan and recently i have be switchover to o2 and i am getting 5G phone in a few days time. i just wondering is all o2 monthly plans all on 5G or do i have get a new sim card.
Hi Guys, Im extremly frustrated as i have three ios devices all upto date Iphone 13 pro max, 14 pro and iphone 11. 2 of which are on the same carrier and the third on a differnet one, i have rang both carriers to be told that the problem will be at...
Hi Hoping you will be able to answer my queries regarding the O2 migration.1) I have a family account with multiple sims. The first sim arrived today. How do I know which family member to give it to as there is no associated telephone number includ...
