In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
HiI have two sims! (1 for myself and 1 my daughter) One was recently transferred over to O2 and the other was with O2 as part of a bundle deal….the issue is you can’t use the app for both sims!!!!!!!
I used a PAC code to switch from Virgin to EE and got a new phone at the same time and kept my same number. That is all up and running. Yesterday my Virgin mobile was deactivated, ie can no longer text or make calls. I assume this means the swap to E...
Hi. I cannot find the email with my security key for my contract. Can you help thanks?Cheers.
I switched from Virgin to 3 around 2.5 weeks ago due to bad internet with Virgin. In the week that I was with 3 my phone could not receive calls from anyone, and whenever someone tried to phone it would just say phone not recognised and not go to voi...
For a while now the bill has been higher than expected. 19 ish instead of 13 ish. Last month really took the goat. Jumped to 30 something. This month I’ve been switched over to O2 and am being charged separately now by both O2 and Virgin?!? Sorry, bu...
moved and took my number to virgin and it won’t work. Sent me a new sim that didn’t work either, a week of being on the phone no one will resolve, just hang up. Told them it’s a split port issue won’t listen they have a script of tests then a new sim...
My elderly neighbour was having issues with her home telephone and I signed up for texts about her outage issue while helping her out. The problem was resolved weeks ago but I am still receiving these texts with new updated dates - in the last half h...
I’ve recently joined virgin mobile and been trying to log in to give my pac code but I’ve not received any verification emails to any of my mailbox folders. I also provided my pac code when I joined so not sure if I need to provide it again if someon...
I've been trying to reset my password but the email is not coming through. I've tried several times now. Can someone take a look please?Thanks
Hi all, I'm currently away travelling for summer, and I've received a few voicemails that I'd like to check but everytime I go to it, it asks for a PIN that I don't recall setting up? I don't remember ever setting a PIN for my voicemail. I have alre...
