Virgin Mobile Migration to 02

[nastor5]

Just switched from virgin mobile to 02 after the migration of the two. Everything seems ok I can receive and send calls and I can send messages however I can’t receive any messages. Because of this I can’t get into certain parts of my new 02 account.

Is there anything I can do about this or it it only a temporary issue?

[Natalie_L]

Hello nastor5, 

Welcome to the Community and thank you for posting. 

We are very sorry to hear you are experiencing issues with the mobile service following the migration. 

Can you please confirm the date the switch took place? 

Thanks,