In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi I have received a message on my phone on the 30th June with "Sim 1 not provisioned". I've tried restarting the phone, turning airplane mode on and off, re-inserting the sim and even trying the sim card in another phone but nothing has worked.and ...
I have just ordered a new phone a couple of hours ago. It said that I should have a confirmation email. I have not received one. I checked and I used the right email. I then tried to login online and it said I need to verify my email but i have not r...
HiMy phone was stolen and the insurance company need proof of barring. Please can this be sent - I’ve had a proof of purchase sent through but it doesn’t say anything - customer service is SO dire so far
I had an iPhone 14 pro max which I purchased from Giffgaff and then moved to Virgin. I am having issues back and forth sorting out my phone insurance company. They need Proof of usage and proof of Barring. As I didn't buy the Handset from Virgin they...
What is going on with the signal on virgin mobile for about two years now the wife and I have replaced our phones twice thinking they were at fault but the service has just continued to get worse with terrible call quality on the odd time it connects...
For a long time now I have been using one-time passwords sent by SMS text to verify my credentials with financial institutions. On Thursday 29th June, you migrated my mobile from the Virgin network to the O2 network. Today I tried to log on to a ban...
Text messages to my phone are taking an hour to arrive which locks me out of all services that are setup to use two-factor authentication (banks, utlities etc).As usual it is impossible to find a way of raising this issue with a service desk.
I'm paying for phone internet access but my phone will only connect via a wifi signal and phone access is not available when outside of wifi signal area. Help please !!
HiI haven't been able to log into my VM account since I switched to them. I have checked my inbox and junk for a verification email but do not have one, when I try to login or even try forget password, I get the following error:You haven't confirmed ...
UK 5G vs 4G Mobile Broadband Speeds at Different Times of Day - ISPreview UK
