Order cancelled without reason

[Powc24]

I placed an order for next day delivery of a phone and sim yesterday morning and have just seen on my account that the order has been cancelled. I completed the various checks and sign up steps that I was given and still my order has been cancelled without a reason or any attempt from virgin mobile to notify me.

I am now unable to place a new order and have no other way to contact customer support as all the links on the website do not work. Can anyone help me reinstate or place a new order.

[Ashleigh_C]

Hi there @Powc24 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

We are so sorry that you have faced this issue with your service and thank you again for your post. 

We aren't able to take orders or package changes via the forums, but if you give the sales team a call on 0800 052 0238 they will be able to assist further. 

Please do let us know how it goes?