Lack of Communication regarding switchover

[nuttyslack]

Had an email saying migration to digital home phone was cancelled until further notice 25th jan 2024, original date was 11th march 2024, not had an email since saying it was happening, fast forward to today 30th march and while on the phone it suddenly went dead, after a lengthy call to virgin media, I have been migrated to digital phone without anymore contact saying it was happening no adapters sent or anything, I am now without a landline until 3rd april when an engineer can hopefully sort it all out, it would have been better to stay analogue

[Sabrina_B]

Hi @nuttyslack 👋.

Thanks for reaching back out to us, apologies this has occurred without your knowledge. We would of sent communications to you in the post along with the adapter, there is a chance this may have been lost in transit. So that we can get you connected again, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina