Lost phone, -suspended service not resumed new sim

[flapperkazza]

Received new phone, fitted  replacement sim sent out and followed instructions.  Week later. Still cannot make call’s or use data. 

log into virgin mobile app and sats service suspended -help 

[Martin_N]

Hi flapperkazza,

Thank you for your post and welcome to the community. 

I'm very sorry to hear your services aren't working with your new SIM card. 

I am happy to take a look into this for you. 

I will private message you now to confirm your details. 

^Martin