Tivo remote ordered but hasn't arrived

[Timbo78]

I hope someone can help me out here, as I'm getting the interminable wait on the phone!

I ordered a replacement Tivo remote by phone a while ago but I've not received it. I can't even remember when it was ordered, but it was at least ten days ago and probably longer than that. As I say, I can't get through on the phone to report that it hasn't arrived so if anyone official would like to drop me a message to try to sort it out, this would be appreciated.

[newapollo]

Hi @Timbo78 

It can take a day or two before forum satff pick up tyour thread.

Have you tried to order a replacement online?

https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/download-tv-control-app 

[Timbo78]

Having ordered one by phone, I don't really want to do so again without attempting to sort it first as they will probably charge me if I do.

[Travis_M]

Hi @Timbo78

Thanks for posting on our community forum and sorry to hear about the issue with your remote order

I'll drop you a private message now to collect some more information and investigate further, keep an eye on your inbox for a message from myself.

Regards

[Timbo78]

If you manage to get one, let us know if you can get it working. I've had some help on this by PM from Travis_M and he's been very patient, but my new remote refuses to stay connected to the Tivo box. If I don't use it for a few minutes, I have to go through a green light cycle before anything works. I'm not even convinced the remote has paired properly. I've had help as I say but I cannot find the Tivo instructions for pairing a remote anywhere and those provided by Travis don't seem to work. So if anyone can let me know how to activate a new Tivo remote and have it stay in fully working order, please do.