QuickStart, set up and connections
Installing and configuring your kit
3628 PostsActivity in Broadband
Email not sending
Is anyone else having trouble this evening? Our emails are failing to send. Have rebooted router and broadband working fine
Ordering pod
When i subscribed to Vigin inhad impression and promises that bad wifi will be in the past now and if i need extra Pid it will be very easy to order... soon I realised it was not the case, broadband very poor even 2 steps in same room makes it freez...
packet loss
I've been getting packet loss for 5-6 months and i have had 2-3 engineers come round to have a look at it and yet nothing has fixed my issue. I have tried different Ethernet cables and different Powerline Adapters (TP-Link av1000) yes still get the s...
Telewest socket
Hey all,I've moving into a new place next weekend, and was told there was virgin media here previously. I'm getting my self install kit, but not sure where to plug it in? There's an old telewest socket (pictured) but something is already plugged into...
Location and colour of outside box
Hello,We've just had the pre-install work done outside our house. We caught the engineer just as we were going out and he told us what he'd be doing - running a cable from a nearby telephone pole, which was fine. I asked if we could have it round the...
Resolved! Re-emerged internet/TV issues
We have ongoing network issues coming into our property, this happened for about 8 months last yr and then finally got fixed, not sure by who or how.Since a network upgrade in Feb???(I think), the gremlins have re-appeared and when they do our Intern...
Blocked Driveway!
Last Wednesday roadworks were carried out on my road and pavements were also dug up to install Virgin fibre in the area. Some work was done on the day, but since then, nobody has been back and there are holes and barriers including across my driveway...
How long does broadband speed take
Hello I requested to change broadband speed on weekend from 100mbps plan to the 200mbps one and its still saying order in process how long does it take? Just to change speeds. I sure it never took this long few years back use to only be a few hours o...
Re: Getting a Virgin Media connection to house
Hi Jon, I have the same issue living in a mews development. Plead help.
Random mix of devices don't connect to internet wired or wireless
A month or 2 ago I started to see some of my devices lose internet connection, sometimes just for an hour, sometimes a few hours. It's been happening 2 or 3 times per week. The latest occurrence was on Wed this week, about 5pm and it's still happenin...
