QuickStart, set up and connections
Installing and configuring your kit
3394 PostsActivity in Broadband
Resolved! VM outgoing mail from my desktop PC Outlook 365 stuck in Outbox this morning
I have VM outgoing mail stuck in my desktop Outlook 365 this morning. Contacted Virgin support and the reply was my VM mail settings were OK. I have not made any changes to my VM mail account server settings other than changing the password to an Ap...
Unable to send emails to Blueyonder or Ntlworld addresses
My Outlook account will no longer send emails to Blueyonder or Ntlworld addresses and I get the following message: Delay reason: H=mxin5.virginmedia.com [84.116.6.18]: SMTP error from remote mail server after RCPT TO:<............@ntlworld.com>...
Ethernet sockets keep failing from router
Ethernet sockets keep failing from router requiring me to factory reset, which is very inconvenient. I discover too late that my CCTV hasn't recorded anything and I lose rules on the router that I've created. Do I need a new router?
Incoming emails are blocked by VM
Emails are being forwarded to my @virginmedia.com acct from a webmail acct but are not appearing anywhere in my VM emails (inbox, spam, bin). VM Websafe has been turned offSender has checked all their servers and there's nothing to show at their end ...
Resolved! How do I order a WiFi Pod?
I am experiencing poor WiFi performance (<5Mbps) in a couple of areas of my house, as confirmed by the VM Connect app. The app tells me I should "simply give us a call" to order a Wifi Pod, which my Volt benefits are supposed to include. However, aft...
Worst service for 25 years
Right now I'm paying nearly £70 per month for a service that is less reliable than the dial-up modem service I had at the end of the last century.A cost increase of 8% has coincided with a 98% degraded connection.Symptoms: HUB3 red light on permanent...
Not receiving all emails
Since yesterday I’ve notice that not all emails sent to me are being delivered to my inbox. These are from senders known to me and I’ve had no problem in the past. I sent an email to myself which arrived after about 5 minutes. one sender got the foll...
packet loss and high ping
im getting packet loss, high ping and have low power readings on the wifi box. and yes this is with cat 8 ethernet
Resolved! Emails missing since Monday
I am only receiving some emails, I sell online and only half the emails are arriving, just bought something on Amazon and no email? Ntl account but not all emails here, a few came in late but a lot missing.
Not able to access my email
I am having the exact same problem. It started on 07/05/2024. I desperately need help to get my virgin email account and emails back. Please Help!!!! Thanks in Anticipation.
