QuickStart, set up and connections
Installing and configuring your kit
3357 PostsActivity in Broadband
Requesting of Virgin Media Broadband Coverage
Hello,I've trying to request via your costumer service to have further coverage of you Virgin Media fibre broadband to our address for almost 2 years now. I've seen my neighbors having virgin media installed on their house even though we are on the s...
Can I have wifi with this cable?
I recently moved in to a new home and the Virgin box inside appears to be damaged or at least old. I have just signed up for Virgin - can I use this box? Or is an engineer needed?
Really bad lag past 2 weeks
Hi all.past few weeks I’ve had a really bad connection…to the point it is unplayable. I’ve had issues before with power levels and this feels similar if not worse. I’ll post my router network stats below.
Unable to order WiFi pods
I feel like I am going around in circles to get Wi-Fi pods. The app won't give me the option to order one, despite the scans showing low speeds in multiple zones and totally unable to connect to wi-fi in some rooms.It's impossible to get through to a...
Resolved! Has my VM email been deleted now?
Hi Virgin Media I can't get on my email from VM has it been deleted now?
New WiFi not working
We recently received a new hub and completed the setup as instructed. It was still not working so we spoke to the helpline who could not get it fixed. We had been told that an engineer would arrive today between 12 and 4, which has not happened. We h...
Connect app not scanning
Not getting wifi in a couple of rooms in house. I have downloaded virgin connect and tried to scan rooms and always get a message to try again and each time it doesn’t scan. I have deleted and re downloaded the app numerous times and reset the hub (h...
Lag and poor connection for past few weeks
After a whole load of problems last summer that took months to sort, problems are now back.1Gig Superhub 5Packet loss, lag, disconnetionsDL power seems way out, the engineer configured it so it would normally stay around 0-4 on all channels until the...
Total loss of service, over a week.
Hi,I’ve had Virgin Broadband for over 10 years at my current address. The signal has always been poor as it is a long run of cable and my flat is the furthest away from the entrance. This has meant that even though I’m paying for 1Gig, I barely get 1...
