QuickStart, set up and connections
Installing and configuring your kit
3357 PostsActivity in Broadband
Noisy rocking Manhole cover
I need help with a noisy manhole cover located just outside our property on Whightman Road (n8 0hh). The manhole cover makes a loud metal clanking noise every time a vehicle drives over it, which happens frequently due to the road's busy nature. It's...
Can I have wifi with this cable?
I recently moved in to a new home and the Virgin box inside appears to be damaged or at least old. I have just signed up for Virgin - can I use this box? Or is an engineer needed?
Change Location of Cable Entry
Hi There I’m in real need of moving the entry point of my cable. I have seen that it can be done but have tried to contact Virgin on the phone and live chat but haven’t got through. Is there a specific link for this? I understand the charge and that’...
Installation
In January, as a new customer, I signed up a contract for M250 fibre broadband and was advised that installation would take place on February 12th. The engineer came but told me he could not go ahead with the installation as work was required in the ...
Requesting of Virgin Media Broadband Coverage
Hello,I've trying to request via your costumer service to have further coverage of you Virgin Media fibre broadband to our address for almost 2 years now. I've seen my neighbors having virgin media installed on their house even though we are on the s...
Really bad lag past 2 weeks
Hi all.past few weeks I’ve had a really bad connection…to the point it is unplayable. I’ve had issues before with power levels and this feels similar if not worse. I’ll post my router network stats below.
Unable to order WiFi pods
I feel like I am going around in circles to get Wi-Fi pods. The app won't give me the option to order one, despite the scans showing low speeds in multiple zones and totally unable to connect to wi-fi in some rooms.It's impossible to get through to a...
Resolved! Has my VM email been deleted now?
Hi Virgin Media I can't get on my email from VM has it been deleted now?
New WiFi not working
We recently received a new hub and completed the setup as instructed. It was still not working so we spoke to the helpline who could not get it fixed. We had been told that an engineer would arrive today between 12 and 4, which has not happened. We h...
