Broadband

NTLworld account

Hi, I have had an NTLworld email address now for about 15 years, but my partner was the main account holder, unfortunately she is no longer with us. I have switched the account to my name (same address) however I have a new account number and equipme...

Panic Mode: No Emails!

Can anyone help - as I feel physically sick . I have had a Virgin Media email address for years and use it as my primary address. Unfortunately, I no longer have a VM account as i switched broadband 8 years ago... As of yesterday, I can no longer acc...

Not sure how much it charge if I need an engineer visit to check the line

Hello. I am thinking of getting virgin media broadband. I can see virgin phone wall socket and some kind of other socket. But not sure it is still working, because I found some of the cable had been cut off before we moved in (which make me very conf...

Manually Assign Local IP Streambox

How can I manually set.the local IP of my streambox. I want to use ADBlock on the router however this stops some channels on the Streambox.Regards.

Resolved! MEGA slow wifi speed

I'm paying for M125 fibre and this is what I am getting speed wise. I've tested the speed numerous times during the evening and each time it is around the same speed, nearly always under 1Mbps.I also do the tests at different times of the days and ne...

Lost access to websites based in China

I realised that I've lost access to a lot of websites based in China about 20 days before. I've called the technical support and they told me they don't have this issue on their side but I guess this would be a nation wide problem rather than only to...

Help - 14 day cooling off period problems

help, I'm trying to use my 14 day cooling off period but the agent on live chat is saying I need to give 30 days notice. I just want to get rid of my virgin media contract asap, surely I don't need to give 30 days notice to use a 14 day cooling off p...

Very distant fix date for local broadband fault

Hello. I have slow download (c. 100 out of 250 Mbps) and upload (c.5 out of 25 Mbps) speeds. Most of my upstream channels' modulation is too low too (16/32 out of 64 QAM).I checked the phone and online status checking tools and there is indeed a loca...

Cabling of Street - Missed area?

HiWasnt sure where else to post this or send it, but essentially I was trying to speak to someone about when or if my street is going to be cabled for Virgin's services, my entire estate has been cabled apart (even up to the house next to my road it ...