Help - 14 day cooling off period problems

[DaddyAddy]

help, I'm trying to use my 14 day cooling off period but the agent on live chat is saying I need to give 30 days notice. 

I just want to get rid of my virgin media contract asap, surely I don't need to give 30 days notice to use a 14 day cooling off period? 

anyone able to help?

[Ilyas_Y]

Hi there @DaddyAddy Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I will assist you on this and look in to the matter.
I will send a private message to further assist. 🧾

Kind regards,
Ilyas.