QuickStart, set up and connections
Installing and configuring your kit
3391 PostsActivity in Broadband
Resolved! Emails missing since Monday
I am only receiving some emails, I sell online and only half the emails are arriving, just bought something on Amazon and no email? Ntl account but not all emails here, a few came in late but a lot missing.
SH4 in modem mode responding to 2 ips 192.168.100.1 and 192.168.0.1?
I noticed a problem with my SH4 in modem mode, it still responds / web ui loads on the 2 default lan ips? I've tried several factory resets but it's still the same? I have been trying to get a replacement via support web chat but rhe my virgin media ...
NTLWorld email address not receiving emails
I have started to notice that emails are not arriving in my inbox. This is following purchases, bookings etc. I have tried to send myself ‘test’ emails and these have also not arrived (although I can see them in my sent box). They are not in the junk...
Having to Change Email App Passwords Frequently
Every 3 to 4 weeks I get locked out of my email account on the Virgin Media Website.I create new email app passwords ok and can get back into my emails ok. However this means I have to change my passwords on my email apps every time. As I have 5 pass...
email address not recognised
I got a message through to say that I should create a new login for virgin media.Fair enough but then it asks me to give an email address which is not my current email address, which imho is completely bizarre, given I don't have multiple email addr...
If we dont get a service we pay for do we get refunded?
If work is being done in my area for today and tomorrow (almost 2 days) causing broadband to go down, which means no Internet or TV, we usually watch. Do we get refunded? As we are paying for a promised service that isn't working for the next 2 days,...
Missing emails
Hi all,Expected emails don’t seem to be coming through… at least for me since Saturday afternoon
Broadband drops every hour, possibly caused by realspeed
Hi,I have the symmetrical Gig2 service. Over the past few weeks, I have been experiencing periodic packet drops every hour, specifically around 12 minutes past the hour. Despite having the Hub 5x in router mode, this issue persists.Upon investigation...
No Response from Homemovers
I am due to disconnect on 20/05/2024 I spoke to Virgin Media about the early disconnection fee. They said as I am moving to an area they cannot supply, I won't need to pay the EDF. Part of the message added below. I have since sent them a water bill,...
need a replacement Super hub 5 to replace my SH4??
I am again having issues with my Super hub 4 and woudl like to request a SH5 replacement?? The android my virginmedia app can no longer diagnose the issues anymore and does a reset every time which is a long process. Also is there anyway to request...
