QuickStart, set up and connections
Installing and configuring your kit
3390 PostsActivity in Broadband
Brown Cable Protecter missing on External Wall
Hi, i have noticed the cover to my brown external box is missing, exposing the main internet wire that come in from the public foot path. Could this please be repaced as I am worried the cable may get damaged
Resolved! Blueyonder email domain - proplems receiving email to this domain from certain senders
Hi,I have a couple of problems receiving emil to my .blueyonder account. The account is over 20 years old , is set up properly and has worked pretty much on the ball up to a year, maybe 1.5 years ago.The fist thing I noticed was emails arriving late...
Wi fi pod
Hi have one wi fi pod connection was good , now it’s fair tried a reboot still the same please can I order another wi fi pod please
Sporadic delivery of emails...
@ModTeam Over the last few days I have noticed that emails are not arriving in a timely fashion. This is particularly frustrating when trying to access accounts that use 2FA with codes with expiry timescales as the email with the code does not arrive...
Resolved! Email Hacked
My virgin.net email has been hacked. The hacker has sent me an email from my own email address. I can no longer sign into my account on line as my email is not accepted - although my emails are still coming through on my phone and laptop. Please can ...
Loss of internet throughout the day (regularly)
HiI have a hub 4 in modem mode connected to an ASUS mesh. (1Gb service)Recently I have been losing internet for a couple of minutes at a time on a regular basis throughout the day.Unable to log into hub (connection refused) to check logs but no issue...
Intermittent internet connection
Since February the signal to my TV box is constantly dropping and disconnecting requiring me to reboot my set box and the router nearly every other day. I have another TV box in another room which my son uses and when this happens to my TV box he has...
WiFi is rubbish - ordering pods?
WiFi is rubbish in any room apart from where the router is. It was okay up to work that VM did on Thursday in the areas. How can I also order some.pods to boost it upstairs ? Tbh I would call but it's not exactly easy to get a number off their websit...
Broadband Cables exposed
I've recently moved to this property and the broadband cable has been left on the fence. If customer service is on here can you let me know if someone can take a look please
Slower speeds through wired than wifi when using wifi 6 booster
Tested my PS5 with the new booster that I've received and Wifi is faster than wired significantly 75MBPS on wired with cat6 cable and over 200MBPS with wirelessI'm connected to the wifi 6 booster Any advice?We're on the 1gig package
