QuickStart, set up and connections
Installing and configuring your kit
3365 PostsActivity in Broadband
Cloud lost connection
Alarm system - my alarm control panel is connected to my Virgin router but not polling to a third party cloud and showing a "FULL NETWORK" message on the diagnostic menu.They have checked all settings within the alarm control panel which have not cha...
NTL Email Stopped Working
I hope someone can help me as I am at my wits end. my NTL world email suddenly stopped working on 29/04/24. I cannot get into my virgin media account as it asked me to change my password so I did. Now it isn’t recognising the new password. Virgin med...
Email Account Deleted / Vanished
Hi there.Today one of my family members email accounts has vanished / been deleted off of our virgin media accounts. No one from my family goes onto the virgin media accounts and tinkers around with anything (we like to keep hands off so no problems ...
Loss of Email Again
2 weeks ago, I received a message while using my VM email account that my account was unavailable, and I needed to change my Password. When I tried to do this, I had to actually change my Email, but the password remained the same. I found it very dif...
Connection
Hi. Can you give me an update on my connection. Post code FY5 3UJI was advised it would be around 48 hours
Yet another topic for WiFi Pod order help
Hi. I would appreciate if any staff could help me with ordering a WiFi pod. I'm on 1Gig connection and have 2 near-dead spots in my house. I understand I can only order only 1 at a time. Please see screenshots from VM Connect app (which is basically ...
Wifi Dropping
I’ve seen a similar issue reported but not resolved. Hub 5 has been refreshed and rebooted phones switched off and back on all the easy stuff but the wifi keeps dropping. Worked well for years just started happening 2 days ago Virgin apps say everyth...
Resolved! Password for Blueyonder email
I have been advised that my blueyonder email account details have been found online and it is suggested that I change the password.I am unable to do so. I have set up a VM app account using a Gmail account. When I use this, it does not show the two b...
Replacement cables
I've had virgin media for quite a few years now, and recently noticed cables have started to deteriorate, I have tried to contact VM via phone and been bounced around until I've hung up, I am simply trying to find out how I can get all internal cable...
Connect app can't do modem test
Connect app can't do modem test?
