QuickStart, set up and connections
Installing and configuring your kit
3349 PostsActivity in Broadband
Intermittent internet connection
Hi, I got 2 weeks ago a replacement hub from hub 2 to hub 3. The internet was intermittent on hub 2 and that is why I got hub 3. The problem is still occuring. It is not WiFi issue, even on Ethernet the connection goes down. Network Status shows issu...
ntlworld.com email not working
My ntlworld.com email that I've had for years is now not working...approx a week.I use this email for private and business email and have a lot of saved important emails.I desperately need it back if anyone can help?This keeps coming up (below)...mys...
Download speed drops below 50mbps
My download speed recently has been quite a bit of a pain, it’s been going on for two weeks now as I’ve noticed that the download speeds are fine for usually 30 minutes after start up 350mbps then goes to a sudden drop, I’ve tried everything that’s s...
Manually Assign Local IP Streambox
How can I manually set.the local IP of my streambox. I want to use ADBlock on the router however this stops some channels on the Streambox.Regards.
Email address given to scammer
My elderly father has given his email out with other id to a likely scammer. Can virgin help change his email/block the other one?
Virgin Media service not available at the property but next door neighbours have it
Hi,Virgin Media postcode checker shows that their service is not available at the address however the next door neighbour and a many others on the road are able to get the service.Can someone from Virgin Media please help me to check if I can get Vir...
Unable to access My Virgin Media and email
Can someone please help, I've been unable to access my Blueyonder email account and my account details through my virgin media, getting really frustrated with this now, any advice appreciated.
Wi-Fi Booster
Hi Can someone please tell me if I need a WiFi booster before I connect the WiFi pods? I rang the other day to be told I need a Booster then when I asked what the difference was between the Booster and the pods I was told that they no longer do them ...
Symmetrical speeds Add on - not available
Just been on live chat to try and add the symmetrical speeds to my Gig1 plan. Was told it wasn’t available to me as I’m still in contract. I thought this upload add on was only a 30 day rolling contract anyway so what difference does it make?Yes, I’m...
Hub 5 Power Lead Length.
Hi, How long is the Hub 5 power lead, please? I currently have a Hub 3 (M250) and am looking upgrading to 1Gb speed. Apparently, I will receive a Hub 5 for this. However, I currently use a 3rd party power lead for my Hub 3 as the original was too sho...
