Virgin Media service not available at the property but next door neighbours have it

[NilzAp]

Hi,

Virgin Media postcode checker shows that their service is not available at the address however the next door neighbour and a many others on the road are able to get the service.

Can someone from Virgin Media please help me to check if I can get Virgin Media at this address please?

[VM-Jon]

Thank you for reaching out to us here, welcome to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

Thank you

Jon