QuickStart, set up and connections
Installing and configuring your kit
3376 PostsActivity in Broadband
Can I have wifi with this cable?
I recently moved in to a new home and the Virgin box inside appears to be damaged or at least old. I have just signed up for Virgin - can I use this box? Or is an engineer needed?
Resolved! How long does an upgrade take?
Hi Team,I requested an upgrade to 1Gbps last week, and the confirmation stated April 29th as completion date, but the upgrade is yet to be done. How long does an upgrade usually take?
Hub 3 Alternative / Upgrade
Hi, firstly I would like to say that i am a novice when it comes to tech like this so if any answers could be dumbed down as much as possible that'd be great.I'm having problems with my Hub3. It's an intermittent problem but still very annoying. I wa...
Slow upload speeds on VM Hub 3.0
My upload speeds are often slow on my Virgin Media Hub 3.0 router. I have M500 internet package so my upload speeds should be 52 Mbps, but at times they are dropping to 10 Mbps. When uploading files to some websites, it takes ages to upload the fil...
Emails sent to me rejected
I am a local Neighbourhood Watch (NHW) (Neighbourhood Alert now) Co-ordinator. Yesterday, 30 April my status as 'co-ordinator' was cancelled. After asking why I was told my email provider (blueyonder platform) had been rejecting alert messages sent ...
Intermittent internet connection
Since February the signal to my TV box is constantly dropping and disconnecting requiring me to reboot my set box and the router nearly every other day. I have another TV box in another room which my son uses and when this happens to my TV box he has...
Upgraded to gig1 from M125 - when will speed change
On Monday, I agreed with VM to go from M125 to Gig1 broadband. This requires a new Hub which is coming by courier today and I’ve to install it myself.Will the speed automatically increase once I install the new Hub?Current Hub is v3 and speed test st...
Hub 5 Router faulty need replacement
02:30 am router kept disconnecting from my iPhone and iPad. Tried rebooting from web interface. Still faulty. Tried power off then on. Still faulty.DHCP Server not assigning Ip addresses. Tried factory reset via web interface and then pin hole rest b...
Resolved! Incoming emails are blocked by VM
Emails are being forwarded to my @virginmedia.com acct from a webmail acct but are not appearing anywhere in my VM emails (inbox, spam, bin). VM Websafe has been turned offSender has checked all their servers and there's nothing to show at their end ...
Emails not being received
Is there a known issue that is preventing me receiving emails for parts of the day? For example, I sell on eBay and Amazon and receive dozens of emails a day. I am only received a few emails with these notifications a day, normally one email for each...
