Disney Plus error code 73 (Disney Plus Not Available in Your Region).

[RufB]

My son has had a Disney+ subscription and we’ve never had any problems accessing it via Virgin broadband using either LAN connection or wi-fi. During the last 18 months this has been via the app on my LG tv but he also could access it from his PS5 either via wi-fi or the hard-wired connection to Virgin Hub.

However, for the last 10 days he has been unable to access it and gets a Disney Plus error code 73 (Disney Plus Not Available in Your Region). He has tried both LAN and wi-fi connections to tv and PS5 and still gets this message. I have done a pinhole reset of Hub as well to no avail. He can still access Disney+ via his account on his mobile phone using Vodafone 4G though.

He contacted Disney+ support and was on the phone to them for quite a while. After running through all their checks, they asked him to do a reset of the router. We did that again without success. They then said we’d need to contact our ISP (Virgin) as there appeared to be something in the IP settings which indicated he wasn’t in UK.

I’ve checked by IP address using https://whatismyipaddress.com/ and it shows my IPv4 address as local to me (in Uk) but IPv6  address is not detected.

Is that why we’re no longer able to access Disney+? I’m at a loss and any suggestions gratefully received. Thank you

[RufB]

I should add that we don't use a VPN

[Adduxi]

VM UK do not use IPv6 so that's not an issue.  So even though your IP is UK based, it's not working on the TV or PS5?  Strange, as you don't use a VPN.

[newapollo · Accepted solution]

Hi @RufB 

Apart from using the app, what happens if you try and connect via a browser to https://www.disneyplus.com/en-gb using your Disney Plus login details?

Have you recently received a new VM hub, or has the hub recently updated?

If you need to contact Disney Plus support again, advise them that you've checked on

https://whatismyipaddress.com/  and that the location is recognised as being in the UK and that it also shows the correct ISP (VM) and that you aren't using a VPN

[RufB]

This has been very strange. We also realised that Sky Sports News video highlights would not play on lan or wi-fi and message stated that we were outside the region permitted to view. However the hiighlights could be played on my phone if I used my Vodafone 4G connection.

Have been away on holiday and had electrician booked for some work on Friday. The whole downstairs ring main in the house was switched off whilst he did the work and I had to completely disconnect the tv and virgin box as he was working in the area behind them.

After we'd put the room back following the completion of the work, my son tried Disney+ and it worked on tv and PS5.

I'd previously switched off cable box and router and reset them but that had no success. However we are now able to view Disney+ so that's great

Thank you for the replies