Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
I have a problem running Sky Sports App in that when it loads it comes up with an Error Code and says retry again later.This is not a problem with Cache/Cookies/Version as I get the same error on my MacBook (which has worked for years with no problem...
Exactly the same problem here. Only with BT Sport 1 on my iPhone.Trying to watch the Brighton v Everton game on two different iPhones, same error as above. Happened last month too on mobile data, it’s also the same when connected to wifi. can watch o...
Hi Virgin. I have a question over subtitles on Sky demand US shows like One Chicago, SWAT etc. Subtitles on TV GO are so hit and miss I was wondering what the issue is. Some weeks all the 3 One Chicago shows have subtitles last week there were none ...
HalloThere is no video and only sound when using Virgin go.I am able to view video using other apps e.g. YouTube, BBCplayer etc.Thank you
Hiwhen I try to login to the Virgin go app, it says my email/password isn’t registered. I’m new to virgin media and all is great except this. I’ve reset my password etc but still saying wrong
Did this get fixed, I have been trying on and off for 2 days to get on the TVGo online using a Windows 11 laptop. It all seems OK until I want to watch something, best I can get is sound but a frozen picture. The device I am using is registered. I ha...
I have changed my tv package to include some sky sports channels, I can see the new channels on the tv but cannot see them in the Virgin go app. When I try and view the sport channel it tells me to go to the sky sports app.I don’t want to do this. I ...
The EPG on my Android Tablet shows some programs as "to be announced"The EPG on the main box is fine and all is thereWas looking to record MOTD tomorrow as as you can see nothing thereCan you force an update on the Tablet (Nokia T20 - Android 12) ?Ap...
Hi,I can't see how to directly select a particular TV channel on my 360 box using the Go app on my android phone as a remote.I would like to key in the channel number, but when I use the keyboard I just get a search for the number I enter, not the TV...
Sick to death having this issue, only ever use 3 devicesloads of folk have the same issue but there is no easy fix, sort it out
