Virgin TV Go app unusable on Android 13

[SpooRancher]

I have a Samsung Galaxy S23 Ultra running Android 13 The Virgin TV Go app starts, flashes up a request to allow notifications and immediately crashes. Happens 100%, totally unusable.

[newapollo · Accepted solution]

Hi SpooRancher 

I'm running Android 13 on my samsung tablet and Nokia mobile and don't have any issues with the TVGO app.

The latest android TVGO app version is 4.34.0 Prod (4.34.23.105)

Have you tried clearing the TVGO app storage and cache, or uninstalling and reinstalling the app after clearing the cache/storage?

Have you tried using  the browser version?

https://virgintvgo.virginmedia.com/en.html 

[Steven_L]

Hey SpooRancher,

Welcome back to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your TV GO app at the moment, have you been able to resolve the issues with the advice from newapollo or are you still having issues and need further assistance?

Kind Regards,

Steven_L

[SpooRancher]

Doh. Clearing cache and data does it. I'd transferred from a Galaxy S9 to the S23, and obviously something in the transferred data didn't match with the new phone.

All fixed, thanks

[SpooRancher]

Yes, first reply got it

[Steven_L]

Thanks for coming back to us SpooRancher and I'm glad the advice given enabled you to resolve the issues 😁

Kind Regards,

Steven_L