Web safety

[Momo496]

hello, 

everytime i try to click on the child safe in my account it displays the following message: Sorry the changes you made were not saved, please try again

I've tried everything and nothing seems to work

[Robert_P]

Hello Momo496

Thanks for posting in regards to the Web Safe issues experienced with the settings changes not saving, welcome to the community.

We're aware of an issue currently regarding saving changes made to Web Safe, this has been raised to the team who are investigating this but as of yet haven't provided an update. Once one is available we let customers know, apologies for the inconvenience.

Rob

[Unicornlala]

Not again. I have the same problem since being changed over to fibre. I can’t block or unblock sites. It’s been like this for weeks, how much longer will it take? Hopefully not as long as last time which was months

[Client62]

Bypass Child Safe & Virus Safe

Below are workarounds for when Child Safe & Virus does not or cannot be turned off

Changing network settings to use any Public DNS should re-gain full access for the device.

Try computers with Cisco’s OpenDNS using 208.67.222.222 and 208.67.220.220

OpenDNS provide instructions here : https://use.opendns.com/

For Google Public DNS it would be the same method using  8.8.8.8 and 8.8.4.4


For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above.

For Android: 

Settings >> Connections >> More connection settings >> Private DNS

Set “Private DNS provider name” to:  dns.google   (disable when using mobile data)