ContributionsMost RecentMost LikesSolutionsRe: New cheaper package billing incorrect Sorry that should say new package started on 8/9 New cheaper package billing incorrect Hi, I upgraded my package but the cost is less than my old package, my payment has been taken from my account and it is still at the old amount so I am now in credit. How do I get this money back please? I have been billed the old amount when the bill covers the period 25/9-24/10, new package started 5/9 Re: Need to move router and TV box and upgrade Thanks, I saw on another thread that if I post here someone would get back to me, I didn’t really want to call Re: Need to move router and TV box and upgrade I just thought I would ask, if someone has to come out to move the connection to another room it would have been an ideal time but it looks like there’s isn’t an upgrade anyway so not needed. Re: Need to move router and TV box and upgrade OK thanks that’s good to know Need to move router and TV box and upgrade I would like to move my router and tv box from upstairs to downstairs. Can someone arrange this please? I think it’s a V6 box, it’s about 6 years old and so is the router, can it be upgraded at the same time? Thanks