Speed problems?

[Shorty87]

Pay for the 1gig full fibre and can never push past 180mbs download. I've switched to a new 3rd party router which has boosted the speed to around 500mbs. Virgin are saying it's because I am using the 3rd party router. When I use their super hub its 180mbs download and you cannot game online with 320ms latency. How can this be sorted. This full fibre is a joke!

[jbrennand · Accepted solution]

See this...

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If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, You cannot rely on wifi tests, - only speeds "TO" the Hub and out on ethernet are usually guaranteed.
So, can you test speeds directly like this. If you expect >100Mbps then.... Connect a 1GB enabled computer/laptop (check network card is set to 1GB) , with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).

Or go into the Hub settings and turn off/disable the wifi and also disconnect all ethernet cables from the Hub, except your one device. This ensures that NO other devices are connected
Test speeds at https://speedtest.samknows.com/ - or https://www.speedtest.net/ - try on 2 different browsers - as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.
There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.
Report back what that gets. For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third
https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321
https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...

[Shorty87]

Thanks. I finally got an engineer out and they told me it was a problem with the hub. They brought a new one with them and everything seems to be working fine now. Have wired my gaming consoles and they are excellent now and the ring wifi cameras are also working much better now. Engineer said there was something wrong with the hub 5 he just wasn't sure what it was so left us with a new one.

[Akua_A]

Glad to hear this issue was resolved for you @Shorty87 

Please do not hesitate to contact us if you need any further help and we would be happy to assist.

Thanks,