Disappointing

[Botty1963]

Up until a few months ago, I was on EE, with a 330MB connection. And most of the time I was getting around 250MBPS to devices over WIFI.

I moved to Virgin a few months ago on a 1GBPS connection, with fibre to the premises. However, I actually get slower WIFI connections to my devices than I did with EE, which suggests to me that the WIFI on the 5x hub is not that great.

Does anyone else have this issue?

[AidyM]

As recommended to me due to the current speed issues I am facing, please post a screen shot of your speed tests using:

https://www.samknows.com/realspeed/

[jpeg1]

The VM Hubs do not have good WiFi performance. VM offer their 'pods' to extend coverage, but unless you have a premium broadband contract they are chargeable, which becomes expensive over a period. You may find it worth investing in your own WiFi access point. 

[Botty1963]

Hi, I have a 3 node mesh system which has been in place for about a year or more, well before I moved from EE to Virgin.

[jpeg1]

Are they are in the same locations as before then it's pretty clear they are not getting the same signal from the Hub. Is it possible to feed one by ethernet? 

[Botty1963]

Yes, not moved them at all. The master one is connected over ethernet.

[jpeg1]

Are these by any chance BT/EE discs that you were using with your previous EE connection? If so I'd factory reset them all and reinstall. 

Are they 802.11ac (WiFi 5) or ax (WiFi 6)?  If they are ac they will not use the full 1Gbps speed, although they should still be better than you are getting. 

[Zach_R]

Hi @Botty1963,

Thank you for your posts and welcome back to our community forums. We're here to help.

I'm sorry to hear you're having some trouble with your Wi-Fi/wireless connection recently. I've checked over things on our systems and I'm unable to detect any faults currently that would explain why you may be having these issues.

How are things for you today? Any better? Is your wired connection impacted at all too?

Thanks,