Virgin fibre present but not showing live

[AaronW98]

Hi, we have had 2 different companies engineers out to install fibre both have confirmed that the fibre cables present on our road and the ones located at my front door are virgin media fibre cables and that we should be able to get virgin fibre. 

unfortunately we are not showing as “live” on virgin media website checker or when I ring. Really disappointing 

[IPFreely]

If you're not listed as live why have they been taking your order and sending contractors to you? 

[Akua_A]

Hi @AaronW98 

Welcome to our community forums and thank you for our first post. Sorry to hear there is no clarity regarding whether your property is serviceable. Just to confirm, when last were you in contact with our sales team on 0345 650 4545 about this? Has an order been placed for you since the last posting? Please get back in contact here so we can do our best to help.

Thanks,