QuickStart, set up and connections

New hub not connecting

I had a new hub delivered in February and it is still not connecting so have no Wi-Fi. trying to get hold of anybody is almost impossible what do I do?

Cable Modem Reboot because of - unknown and kernel panic

Hi,My virginbroadband hub5 was installed 3 days ago and it has rebooted itself 4 times. I see others have had similar issue : https://community.virginmedia.com/t5/Networking-and-WiFi/Superhub-5-Rebooting-again/m-p/5430369how do we get support to fix ...

Fibre not available to my apartment but the rest of the building can

Everyone in my building can get fibre but my apartment is not listed?

Virgin RPI & CPI increase?

My Virgin broadband monthly fee is £32, I received a email from Virgin a few days ago saying that it’s increasing to £35 due to the 8.8% increase, which I’m completely ok withBut then tonight, I got another email from them saying that my bill is read...

Cooling off period - business

HiI am already a residential customer but needed broadband in a 2nd property. Unfortunately the other property used to be a business (now residential) but the address change has not been processed on VM systems. For this reason the only service avail...

Resolved! New customer no contact from signing contract

Hiim due to have my services installed on the 21st there has been absolutely no contact since and customer services is terrible absolutely no way to even find out if the services are going ahead when it’s been three weeks or more from I signed the co...

Resolved! Trespass onto my land

My neighbour has subscribed to Virgin. I have not. Whilst I was out the installers have trespassed my garden, walked over my plants and used my fence to attached the Virgin wire without my permission. The wire runs all the way up from the path, naile...

Unable to confirm order

Hi I’m a new customer waiting for installation confirmation and contract confirmation.so far have made 4 lengthy phone calls to the customer service team. This is a very very slow and frustrating process. Especially as the main issue is I have no acc...

Virgin media socket?

Hi guys, just got the self start and quick install guide but the socket needed to plug in the round cable doesn't exist in my flat? Does anyone know what else I could do?

extending my router cable

greetings-im looking to move my virgin router -is it possible to purchase a new cable from the wall to router -the length would be under 3m -many thankscheers BatmanSWFC1

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