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Mates Rates login

Hi, Not been on the pages for a while, but has the url been changed or is there a fault?https://www.vmteamrates.com/MyRates/This site can’t be reachedwww.vmteamrates.com took too long to respond.

ne by • On our wavelength
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Ordered yesterday, changed mind?

Hi, hopefully someone can help me...I ordered online yesterday to switch to Virgin...but after reading all the horror stories on getting Virgin installed or cancelled I've changed my mind, how do I go about cancelling it completely, Thank you 

Toyotakd by • Just joined
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reserved DHCP addresses not saved or restored

I set up a number of reserved IP addresses in my Hub 5 and saved the configuration file in the hubs menu system.  However, later when i reset the hub and restored the configuration file none of the reserved addresses were restored.  How irritating.  ...

Wi-Fi range

Hello, Could someone advise as to what the range of the Wi-Fi is around the hub? I am thinking of having the hub centrally in the hall, and was wondering if this will give me enough range in the house and into the garden?

roberto7 by • Tuning in
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Can’t dial out

commenced a new contract. requested old number be ported, wasn’t, virgin gave me a new number in error.  1 hr 30 mins on the phone to a call centre on Saturday that said they have now ported my number. I have no confirmation they have done this as th...

Can’t find hub 4

I’ve seen several posts on this but nothing has helped. I’m on the internet but I’ve had a pod delivered and it won’t work either. my VM connect app will not find my hub. I’ve reset the hub, uninstalled and reinstalled the app, tried it off the iPad ...

Signed up with wrong email

We have recently signed up to get Virgin broadband installed, however when signing up to it I misspelled my email (swapped 2 letters round). Was just wondering if it’s possible to correct this?any help is much appreciated thanks  

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