Child safe not working

[Ashywashy]

Child safe is not working even though it is turned on adult sites can still be accessed. Please help !

[dexter36]

I also have the same problem I posted yesterday and got no reply 

[BS468]

I have the same problem. I have actually turned on child safe only 4 days ago. Never used it before. I noticed that it isn't working since 2 days. Checking upon previous posts, I have reset the router and tried all basic solutions. Still, no luck. As always, bad experiences with Virgin Media !

[VGB9000]

Same here unfortunately. There's approximately 100 posts on this in the past few months and the call centres dont have a clue. The Virgin Team will need to reach out to you directly. This is not a good look for Virgin Media especially with the increase scrutiny from the UK government regarding online child safety!!

[Edb123]

Is your problem confined to Apple products only? If so have you tried turning off Advance Tracking and Finger Print Protection? 

[Ashywashy]

Thanks. How do I do that as we do have some apple products.

[Adduxi]

Whilst waiting for VM to fix this, manually set the DNS on your problem devices to 1.1.1.3 and 1.0.0.3

Those are the Cloudflare Adult and Malware filtering DNS servers.

[Ashywashy]

Thanks but that’s not working on iPhone iOS.

However I am not having this problem on Google Chrome (haven’t tried other browsers)

so I think this is an iOS / Apple issue and VM

[serenity_197]

mine isnt working either....help!

[Ashleigh_C]

Hi all and to @Ashywashy 

Thank you so much for your post and welcome to forums, it's great to have you here. 

I am so sorry that you have all been experiencing this issue, we are aware a wider issue currently effecting child safe and we have raised this with our teams. As soon as we have an update we will let you all know.