Virgin have notified that I have malware how can I deal with this?

[SimonAdamsdale]

Virgin have notified that I have malware. How can I deal with this?

[用心棒]

Follow the advice here: Malware Alerts | Virgin Media Help?

FYI if they mentioned the malware name then lookup which operating systems it affects and scan those devices within your home network, i.e. if it affects Windows then only scan devices running Windows.

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[SimonAdamsdale]

no malware name identified

[SimonAdamsdale]

no malware identified

[用心棒]

Wait for the forum team to read your post and:

• confirm authenticity of notification
• look to see if they can determine the malware name

[Paulina_Z]

Hi @SimonAdamsdale,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you've received a letter from our security team.

Have you followed the instructions on the letter advising for further steps and what to do? 

If all checks have been completed and no malware has been detected, please let us know.

Thank you.