Hi there,We are in sheffield and have had no broadband since Thursday. I had a technician booked sat morning which virgin cancelled without informing us, 4 hour house wait. I have rang customer support the last 2 days, all they can say is there is an...
HiWill this set up be an easy transfer for internet only? The cable at the top of the splitter goes to a second splitter in another room (second photo). Will I be able to connect my modem to either the middle connector in the first photo or either in...
So I wanna join virgin because I’m sick and tired of these Openreach lines and internet is awful beyond belief and no matter what I do if I change company all the same due to open reach cables and all internet is bad now I go to try join online even ...
I know this has been asked on here before and the only solution seems to be for a member of the forum team to get involved - I have already contacted Live Chat and the call centre without much help.Virgin Media have installed a box on the front of ou...
Hi, the cover for the external junction box outside our house is missing and the cables are exposed to the elements. Would it be possible to get this replaced?
I've been with Virgin and predecessors for over 20 years, and have recently moved. As before I was told online I can be reconnected and even signed up to the new 1GB deal. However the engineer arrived and told me there was no connection available. He...
Hey all,I've moving into a new place next weekend, and was told there was virgin media here previously. I'm getting my self install kit, but not sure where to plug it in? There's an old telewest socket (pictured) but something is already plugged into...
So I received my hub3 quick installation kit today (never used virgin before ) plugged it all in 2 hours later no solid white light still flashing green. So I called an advisor went through the process of what I just done advisor had to do a manual a...
I recently left virgin media and had a final bill to pay of £38. I used the online quick pay method in order to make the payment.Couple of months later I get a mail saying it’s still due and it’s now gone to debt collectors - which is ridiculous.I ha...
Hello, I would like some assistance please, I am currently in a rented first floor property which is supplied with Virgin Media fibre broadband & the bill is paid by my landlord - some little scallywag has pulled the cable away from the wall & damage...
