I am just wondering if anyone knows how ling it takes for ypur acciunt to be upgraded? Ive had an email to say its been done but my VM account and Hub still display the old speeds.
Some of these are taking up to a fortnight to process.
I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).
I've just called Customer Service who have said there was a issue with the online request so they've just formulated the package on the phone and should be up and running this week with the Hub5 also.
